Web Maps Not Displaying in StoryMaps

[jfischer91]

We're creating a Story Map with ArcGIS Story Maps, and everything was working fine until last Friday it seems; now, whether viewing the Story Map in Chrome or Edge, certain web maps will not display. Or, they'll display after clearing your browser cache upon first load but then disappear after a while. The behavior is the same whether editing or previewing the Story Map. I'm guessing it's related to the update esri pushed a few days ago?  Is anyone else having this experience, and have you found a workaround?  I'm wondering if it's related to if the web map was authored in Classic Map Viewer or the new one, but I haven't tested it fully to know for sure.

Example screenshot of what I mean attached.

[OwenGeo]

@jfischer91 -- I apologize that you are seeing an issue with maps loading in your story. We haven't heard any other reports of issues like this, and nothing similar has shown up in our testing. You should be able to use web maps from the classic or new map viewer in stories.

Can you share the link to your story (if it's public)? If it's not public, please contact Esri Support and they can help you troubleshoot this issue with your story.

[YoannPalacio]

I have the same trouble. I can't edit map, I can't add a new address, and when I publish it map doesn't display either.

https://storymaps.arcgis.com/stories/e7ea17d657be49f8b895c38472bf61f2

I quit the editor, reload it, and it worked. Then I wanted to change another thing, and the map had disapeared again.

That's frustrating..

Any solutions?

EDIT: here's a snapshot of the page

[Anonymous User]

We are having the exact same issue with our StoryMap that we have spent weeks putting together for our final project in our GIS program at Fleming College. It worked perfectly until Thursday evening of June 23rd and hasn't been the same since - our images and text are fine but the maps have vanished since what we assume was an update as all of our materials are public and can still be accessed as items in AGOL. Sometimes Storymaps lets us refresh to actually see the maps, but it got worse today and now even refresh isn't working- we just have blank spots where maps should be. Our school has placed a ticket and we are hoping it will work by Thursday morning - it's our last day of the program and our open house. Not the most stress free timing for sure! Thought I would chime in as it is definitely not an isolated issue, seems to be storymap specific and from the looks of this thread hit most of us late last week!

Fingers crossed for Thursday!

[OwenGeo]

@Anonymous User -- Thanks for letting us know you are also experiencing this issue. Getting this issue addressed as soon as possible is currently our team's top priority, and I apoligize for the impact it has had for you and others affected.

While the vast majority of stories are working as expected, there are a number that are affected by this issue, as noted in this thread.

If you could please share links to any publicly shared affected stories that will assist our testing efforts.

[Anonymous User]

Hi @OwenGeo ,

This is the link to our public product that is affected. https://storymaps.arcgis.com/stories/ca13dab7668c4af59d6ea78244747997

The Fleming College GIS Open house runs Thursday morning with 200 guests so hoping for a miracle here after months of work.
Thanks and best,
Amanda

[DanielStoelb]

It looks like we're having possibly similar issues with our story maps not displaying the embedded webmaps. Here's a few of them:

https://oregon-oem-geo.hub.arcgis.com/apps/2021-february-winter-storm-spotlight/explore

https://oregon-oem-geo.hub.arcgis.com/apps/2020-february-flooding-spotlight/explore

https://oregon-oem-geo.hub.arcgis.com/apps/2019-april-flooding-spotlight-1/explore

https://oregon-oem-geo.hub.arcgis.com/apps/2019-february-winter-storms-spotlight-1/explore

[rebeccanewell]

I am having the same issues with my story maps not drawing.  specifically these are maps that are within the new story map within side car and map tour.  

[YelenaCummings]

Owen, our webmaps for storymaps were made in the new viewer, but all our storymaps that worked perfectly before June 22, are missing the webmaps in them now

https://storymaps.arcgis.com/stories/a08e37bad23e4e8185e627899214a896

[OwenGeo]

@YelenaCummings -- That story doesn't appear to be shared with everyone, so I can't see it. If you can share it we can use it in our testing.