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StoryMap will not allow edits from new owner

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08-12-2021 11:09 AM
Teresa_Blader
Frequent Contributor

A user created a StoryMap. The user left the organization so the StoryMap was changed to a new user. This new user cannot edit this StoryMap. The new user is a Creator/Publisher. The StoryMap is shared in a group with editing enabled. I am also in the group, I CAN edit and publish the StoryMap. The StoryMap is public.

 

Why can't the new OWNER edit their own StoryMap?

https://storymaps.arcgis.com/stories/db8487541279419993cb1ae5bc9cf3f6 

Teresa_Blader_0-1628791633122.jpeg

Teresa Blader
Olmsted County GIS Specialist
Tags (3)
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4 Replies
OwenGeo
Esri Notable Contributor

@Teresa_Blader  -- We just fixed an issue in yesterday's update that sounds similar to the issue you're describing. Has the new story owner tried to edit the story today? If not, please have them try again.

If it is still an issue, please contact Esri Tech Support and they will be able to help troubleshoot this issue.

Owen Evans
Lead Product Engineer | StoryMaps
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Teresa_Blader
Frequent Contributor

Interesting, yes, we've been trying all morning. We've tried swapping owners, everyone else can edit except the new user owner. 

Admin will reach out to Tech Support, but this is usually my first step to ask here! 

Teresa Blader
Olmsted County GIS Specialist
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振裕严
New Contributor

Has your problem been solved now?🤔

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Teresa_Blader
Frequent Contributor

Admin is working with Esri Tech; happened to another user in our organization as well. So far no updates!

Teresa Blader
Olmsted County GIS Specialist
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