StoryMap will not allow edits from new owner

401
4
08-12-2021 11:09 AM
Teresa_Blader
Occasional Contributor

A user created a StoryMap. The user left the organization so the StoryMap was changed to a new user. This new user cannot edit this StoryMap. The new user is a Creator/Publisher. The StoryMap is shared in a group with editing enabled. I am also in the group, I CAN edit and publish the StoryMap. The StoryMap is public.

 

Why can't the new OWNER edit their own StoryMap?

https://storymaps.arcgis.com/stories/db8487541279419993cb1ae5bc9cf3f6 

Teresa_Blader_0-1628791633122.jpeg

Teresa Blader
blader.teresa@co.olmsted.mn.us
Olmsted County Planning Department
GIS Division
Tags (3)
0 Kudos
4 Replies
OwenGeo
Esri Notable Contributor

@Teresa_Blader  -- We just fixed an issue in yesterday's update that sounds similar to the issue you're describing. Has the new story owner tried to edit the story today? If not, please have them try again.

If it is still an issue, please contact Esri Tech Support and they will be able to help troubleshoot this issue.

Owen Evans
Lead Product Engineer | StoryMaps
0 Kudos
Teresa_Blader
Occasional Contributor

Interesting, yes, we've been trying all morning. We've tried swapping owners, everyone else can edit except the new user owner. 

Admin will reach out to Tech Support, but this is usually my first step to ask here! 

Teresa Blader
blader.teresa@co.olmsted.mn.us
Olmsted County Planning Department
GIS Division
0 Kudos
振裕严
New Contributor

Has your problem been solved now?🤔

0 Kudos
Teresa_Blader
Occasional Contributor

Admin is working with Esri Tech; happened to another user in our organization as well. So far no updates!

Teresa Blader
blader.teresa@co.olmsted.mn.us
Olmsted County Planning Department
GIS Division
0 Kudos