StoryMap will not allow edits from new owner

[Teresa_Blader]

A user created a StoryMap. The user left the organization so the StoryMap was changed to a new user. This new user cannot edit this StoryMap. The new user is a Creator/Publisher. The StoryMap is shared in a group with editing enabled. I am also in the group, I CAN edit and publish the StoryMap. The StoryMap is public.

Why can't the new OWNER edit their own StoryMap?

https://storymaps.arcgis.com/stories/db8487541279419993cb1ae5bc9cf3f6 

[OwenGeo]

@Teresa_Blader  -- We just fixed an issue in yesterday's update that sounds similar to the issue you're describing. Has the new story owner tried to edit the story today? If not, please have them try again.

If it is still an issue, please contact Esri Tech Support and they will be able to help troubleshoot this issue.

[Teresa_Blader]

Interesting, yes, we've been trying all morning. We've tried swapping owners, everyone else can edit except the new user owner. 

Admin will reach out to Tech Support, but this is usually my first step to ask here! 

[振裕严]

Has your problem been solved now？🤔

[Teresa_Blader]

Admin is working with Esri Tech; happened to another user in our organization as well. So far no updates!