This post contains information and tips that will help you utilize the Esri Community in the most effective way to get your questions about ArcGIS StoryMaps answered.
ArcGIS StoryMaps Questions
BEST PRACTICES -- The ArcGIS StoryMaps Questions Board is a great place to ask about storytelling best practices and how to do things in ArcGIS StoryMaps. Before asking your question, be sure to do a search to see if your question or a similar one has already been answered. There are 1000+ discussion threads with very useful information for you to learn from! Resolved threads are marked with a green check and are likely to contain
TECHNICAL ISSUES -- If you are looking for help resolving a technical issue, the community may be able to help you but: 1) your story must be published and shared with everyone, and 2) you must post a link to it here on the community.
If you are unable to share your story, or if it is not accessible or can't be loaded, community members (even Esri employees on software development teams) won't be able to see it or provide help. In these cases, it is best to go directly to Esri Technical Support where support analysts can work with you to troubleshoot issues with stories that are not publicly shared.
If you do report a technical issue on the questions board, it is helpful to include as much detail as you can about:
- What you observed vs. what you expected to happen (including screenshots)
- The exact steps you took to cause the issue
- Whether you are using ArcGIS StoryMaps on ArcGIS Online or ArcGIS Enterprise
- If Enterprise, also include the version. Available features vary across versions of Enterprise. Confirm the feature you’re asking about is available on your version of Enterprise by reviewing this matrix and/or this help topic.
ArcGIS StoryMaps Ideas
If you have an idea for a new feature or enhancement, you'll want to head over to the ArcGIS StoryMaps Ideas board. This is the best place to share your ideas for things that could be added to ArcGIS StoryMaps in the future.
To maximize the chances that others will vote for your idea—and the development team will have the information needed to understand and evaluate your idea—please review the ArcGIS Ideas Submission Guidelines before posting.
Classic templates
If you have a question about the classic Esri Story Maps templates, you can post on the Classic Esri Story Maps Questions board. Please keep in mind that the classic templates are no longer a current technology and are in the latter phases of support. All community members are encouraged to use ArcGIS StoryMaps or another current ArcGIS product for new projects moving forward.
For more information about the status of the classic templates, see Classic story map transition timeline (December 2022).
Owen Evans
Lead Product Engineer | StoryMaps
