Map View/ Side by Side Mode Issues

[ClintBoaz2]

I am having a couple problems with quick capture.  First, after downloading a project containing a tile map package (for offline map use) onto a Samsung tablet the map feature is a static grey image with no map.  The same project was able to be downloaded successfully with working maps to apple tablets and an android phone.  Any ideas on this?  Have other run into similar compatibility issues?

Second, I am having no luck trying to initiate the map/ button side by side mode on a tablet.  I have the box checked in the designer and have tried several different device templates.  I am using a couple of iPads that I do not believe are Pro (which is what is listed in the template options).  Is this side by side feature only available to certain devices (like the devices listed in the template options)?  Any ideas on why this side by side feature is not initiating when changing to landscape view on my tablets?

Any advice would be greatly appreciated

- Clint 

#quick_capture‌, #offline map areas‌, #side by side view‌

[JohnathanHasthorpe]

Hi Clint,

Can you share more details on the Samsung device that you are having issues with -  device model and Android version? Can you also confirm that you are getting a valid location on the device? It may well be the map is opening at an extent outside of the limits of your TPK.

Secondly, you need to open the project when you are in tablet mode. You can't rotate the app when in the project and have it updated. The workflow is to rotate the tablet to landscape, go to my workspace page, and then open the project. If the project has been enabled to for spilt screen (in map settings in the designer) the project should open side by side.

Thanks

John

[ClintBoaz2]

Hey Jon,

Thanks for the reply.  The side by side mode is working just as you said.  The tablet is a Samsung Tab 4 running android 5.0.2.  I am a relative beginner so I may be misinterpreting but if you mean a current location marker I am not.  When I open the map it is all grey with no marker and no gridding.  

If I may  add another question...  Is there a good way to keep the pictures attached to features when converting to shape files?

Thanks,

-  Clint  

[JohnathanHasthorpe]

Hi - Can you capture a point in the project page? If so, you are getting a valid location. It is just that the map is not displaying.

If that is the case could you share the project with the user QCCreator (you will need to create a group and share the project with it. Then invite the QCCreator user to the group) this will allow us to download and test the project.

Thanks very much

John

[ClintBoaz2]

Hey John,

Just shared it with QCCreator, thanks for all your help.

-  Clint

[ClintBoaz2]

When I collected a point with the Samsung device the point never displays on the device but it uploads with the correct location when data is sent to the hosted feature layer in AGOL.  Seems strange as I have tried multiple different tile map packages that have all worked on other apple and non apple products.

[JohnathanHasthorpe]

Hi Clint,

The Samsung Tab 4 is an ARMv7 32-bit processor. There is an ArcGIS Runtime 100.8 bug that prevents maps loading on ARMv7 devices on Android 5. This affects other Esri apps including Survey123 and Collector.

I'll update this post with progress on this. If anyone else needs support for such devices, please comment on this post.

Thanks

John

[ClintBoaz2]

Hey John,

Yes, that clears things up.  Thanks for the response.

-  Clint

[JohnathanHasthorpe · Accepted solution]

Update on this: 1.7 (due for release next week) has a fix for the runtime issue mentioned above. You should be able to use this build on your Tab 4 device.

[GeorgeJoubert]

Hello Johnathan,

This problem appears to be back again. Is there any fixes? I have a Samsung Galaxy Active Tab3 (8") and cannot get the Quick Capture App to view the Map Side by Side. I have experienced the same with a previous Samsung Galaxy 8" tablet. I have asked to upgraded to see if this will resolve the issue. Our Business only have Samsung devices. What is the work around?

See the screenshots With of the details attached.