Does anyone know why I'm getting this error when trying to open current projects that previously crashed? They seemed to crash due to geoprocessing or saving the project.
From what I just said to Janaki above:
When a project gets to this state, so far, there is not a way to recover it, unfortunately. To understand the cause, here are the types of things we'd like to know:
Yes, I read what you stated to Janaki. I just thought since my case was closed a while back and that the error is still occurring, that perhaps there were notes in my case or information that I already had provided that might help you with the problem. My mistake--Suzanne
Yeah that makes sense... I looked through the case, but didn't see where the above information was captured. I bet you may not remember all of the things we are asking for now, but do you know what antivirus software you had (or still have) installed when the issue occurred?
For the steps it is pretty easy. 1. I had just opened up the software and was opening the project "open a recent project". I had saved and closed the software the day before and was staring the software the next day. Nothing came up other than the screen shot of whatever I sent ESRI support.
2. It didn't crash--just wouldn't open that particular project. Older projects opened.
Could possibly have been something in a windows update. I run Windows 10 Pro on a 64-bit operating system.
I just had this happen to me with 2.3. I was using 2.3 the whole time, and that is the most updated Pro version. Very sad. I think Pro might have crashed while running the mosaic rasters function.
Has anybody found a workaround to at least rescuing the layouts in the file? This was a complicated layout I lost, and I am really hoping to save at least some of it!
Thanks for the help,
Scott Harris I've also just experienced this issue in ArcGIS Pro v.2.2.4. I had just added a .lyr file and was repairing the data sources for the associated layers when it crashed. The project file size now shows as 0 Kb and I cannot open it from Windows Explorer or from ArcGIS Pro itself. No recent error reports show in C:\Users\<Username>\AppData\Local\ESRI\ErrorReports. The antivirus being used is ESET Endpoint Antivirus. The most recent Windows update was on 01/03/2019, which was the one detailed here: https://support.microsoft.com/en-gb/help/4023057/update-to-windows-10-versions-1507-1511-1607-1703-1....
Any updates on how to recover my work?
I'm sorry for the delay - I think it would be best if you can submit a case with Esri Technical Support - Esri Support Contact Support . They would probably like copy of the layer file to test with.
I'm not aware of a way to recover affected projects.