Map ribbons are frozen after opening a Pro project

[ColeSutton]

After I open an ArcGIS Pro project, the ribbons at the top are basically frozen. They are not greyed out, but I cannot switch ribbons or select any of the visible tools. Basically, everything in the yellow circled area below is unclickable.

However, I can click tools in the quick access toolbar, and I can open the Sign-in Status dropdown. And by messing around I've discovered a workaround: if I open Sign-in Status dropdown and click Manage Portals, then back out of the Portals menu, at that point the ribbons become unfrozen and I can use everything normally.

Anyone else experiencing this? I haven't found any existing discussions about the issue. I already tried reinstalling Pro to see if it was a glitch unique to my install. The issue persists after reinstalling.

[ColeSutton]

FWIW, I also notice that the quick access toolbar only shows the default tools at first. Only after using my workaround, where I click Manage Portals then back out of the Portals menu, does the quick access toolbar display the additional tools I've added.

[FosterFisher]

I have the same problem with the ribbon bar freezing. I assume it has to do with using the quick access bar which I use mostly as it is similar to ArcMap. Your solution to unfreezing the ribbon bar worked for me but this yet another headache in ArcPro vs ArcMap. I used ArcMap for 15 years doing line and polygon editing for the forest service and now ArcPro has made that work untenable. Lucky for me I retire this year and will be done with ESRI products!

[ColeSutton]

Interestingly, another issue I'm having might be connected. I only experience this frozen ribbon and quick access toolbar issue after pro is opened from clicking an aprx in the file explorer, from the "Recent Projects" list, or from "Open another project" near recent projects. I notice if I open a blank instance of pro (from the start menu or task bar icon, which I've become accustomed to doing given the issue described in the post linked below) then Start without a template, the ribbons and quick access toolbar behave normally.

https://community.esri.com/t5/arcgis-pro-questions/cannot-open-aprx-from-file-explorer/m-p/1503984#M...

[Homer]

Any updates? My co-worker has the same problem as you. It just happened recently, she is on Windows 11 and I'm on Windows 10 with no issues.

[ColeSutton]

Nothing yet, @Homer. I'm also on Windows 11

[Spatialelement]

@ColeSutton I've just had the same experience with the ribbon freezing, and your workaround was the fix, so thank you. For me it occurred after I added some new tools to the quick access bar. I also found that newly opened projects weren't affected but those opened from "Recent Projects" were.

[ColeSutton]

This issue seems to be cleared up after I upgraded to 3.4.0

[MaxKirschling]

I am also experiencing exactly the same issues, down to the letter, but with some added weirdness; some project files (but not all) when opened from File Explorer will load to an empty workspace. The Contents pane will open and be 'selectable' (I can click it and it gets the blue 'active pane' outlien), and the Catalog pane will open, and I can select/switch between Project/Portal/Computer/Favorites, but nothing is populated with anything.

Like @ColeSutton, I have to "Manage Portal" and go back to access the ribbon (and fix the quick access toolbar), then from the ribbon I can use the project tab --> Open Project, then select the same project I tried to open originally, and then it loads fine. Very strange behavior.

I recently changed from a desktop Windows 10 workstation to a Windows 11 laptop. I am running ArcPro 3.2.5 on my new machine (although I was previously running ArcPro 3.3.x, which I accidently updated to even though it isn't exactly compatible with Enterprise 11.1).