Failed to open map view

[NadaKadhim]

Hello everyone,

I have been working for 15 days on an important project. Every step/process that I was working on I saved it. When I open ArcGIS Pro (version 2.8) I found this message.

Please, could you help me in fixing this issue as soon as possible?

I'll highly appreciate your help.

Thank you.

Best regards,

[RoseF]

Thanks @KevinGrootendorst1 ! We had pretty much figured some of this out but it's nice to know we are on the right track. Much appreciated!

[RoseF]

Yes, thanks @Tim . We definitely are aware of the documentation but we weren't aware of it when we started this several years ago. Google also told us that their cloud storage isn't compatible with Esri GIS work so we understand that a new solution needs to be found internally. I was just curious if these faulty .aprx files are helpful for Esri to have or not. Thanks again!

[TimOrmsby]

@KevinGrootendorst1 I'm sorry but I don't know enough to answer your question. I hope someone can contribute more to the discussion.

[CoryLanghoff1]

I just wrapped up a two week effort to try and consistently reproduce this error with little luck.  Out of 21 attempts running through a lab exercise where many students were having this issue, the problem occurred four times.  The rest of the attempt ended without the error cropping up.  I started a ticket with ESRI support and they also found that it was an inconsistent error.  In the end the support ticket was closed and the issue was logged as an inconsistent bug.  At least they are certainly aware of it now.  Hopefully it will be resolved in future versions. 

The recommendation for now is to start a new project, perform all of the raster processing steps necessary, including using the reclassify tool, in one sitting.  The data should be fine in the geodatabase  Then start a new project or return to your project in progress before the raster steps and add the data back into that.  Kind of a pain that we were not able to reproduce this but at least it does not seem to be too much of a stumbling block.

[JohnHughson]

Hello CoryLanghoff1, would you happen to have a BUG number for that? I might be witnessing the same thing here. 

Kind regards,

John

[CoryLanghoff1]

John, the bug number is 

• BUG: BUG-000166072  

[tschwartz_RES]

Same issue here, all I did was try to Duplicate the map in question, it sat there and spun for a while and then came the popup with the error message "Failed to Open Map View".  Closing the project and re-opening did not solve the issue.   

In my case I was simply trying to duplicate the map in question from the Catalog pane.

ArcGIS Pro 3.2.2 and no files or data are located on OneDrive so this is not related to that.

[KatyAppleton1]

We see this occasionally, but not in a replicable way, in our teaching (classes of 50-70 each semester, Pro 3.2). It causes immense frustration if it happens around deadlines. I have one come up today, which is why I found this thread. Unfortunately for troubleshooting purposes students are not always good at documenting what they have done (outside the History panel which is now inaccessible!) but it is certainly possible that Reclassify may have been used recently.

We already recommend regular backups via zipping the project folder (data and .aprx) and saving the zip to OneDrive. But of course not everyone does this. And if the problem comes with doing a Save As after using Reclassify (per the bug report), we might be contributing to it by recommending a periodic Save As to ensure there are backup versions of the .aprx!

Is there any point in raising with support now?

[JonM32]

I am having this issue as of 8/26/2024 in an ArcGIS Pro project (version 3.3.1).

• I did none of the steps that caused Bug-000166072
• The project is actually the Community Map Program project (version 4; DataPrepToolProProject) created by Esri for contributors. It was working fine last week. However, when I went to open it this morning, the PreparedLayers map is broken and won't load. 
• Additionally, the default geodatabase is empty in the project.

[KoryKramer]

@JonM32 Could you email me your .aprx? It doesn't even need to be packed with the data - we'll just want to take a look at the .aprx itself to see if we can diagnose and potentially recover it for you. 

kkramer@esri.com

Thanks