Chart Frames Broken (possibly related to latest ArcPro update- 2.3.1)

03-21-2019 09:33 AM
New Contributor II

Hi all,

After installing the latest patch, my ArcPro has lost the ability to load any Chart Frames in a Layout. This applies to adding a Chart Frame for the first time, and loading Chart Frames in existing projects layouts. It will load for over an hour, so I do not think more time would help. The Chart Frame will just never load or Pro will crash. I have tried this across new and old layouts, with multiple different table sources. No luck.

I believe I have it narrowed down to the latest update. My colleague on 2.3.1 has the same issue. My other colleague on 2.0 does not have this problem. 

Note creating charts has no problem. It is only when adding the frame to the layout when it freezes/will not load. 

Things I have tried to troubleshoot:

  • Uninstalled update patch 2.3.1 (now running 2.3). However, even projects made initially (before I updated) and recently (after uninstalling) at 2.3 still will not work. 
  • I have slow internet, so I put my computer on airplane mode to disconnect from any wifi.
  • Uninstalled all Windows updates that had installed after my last successful Chart Frame (last week). 

Any help is greatly appreciated.


11 Replies
New Contributor III

I'm having the same probelm using 2.5

0 Kudos
Esri Regular Contributor

Hi John, 


Currently, we are unaware of any specific issue with inserting Chart Frame into a page layout with 2.5. Have you contacted tech support?  They are better equipped to handle troubleshooting steps and gather bug data. They can be contacted at

In the meantime, try exporting the chart to an .svg file.  You can do this in the Chart View. See the "Share your chart" section under the help topic Charts quick tour—Charts | ArcGIS Desktop for more information.


Then bring the file you created into the layout page as a Picture element. See the "Insert pictures" section in the following help topic - for more information.


Hope this helps, 


0 Kudos