Hi, I am trying to export a map but the background is missing. By background I mean then basemap I used in my map. No matter the options I use (i.e. export as tif, or png, or whatever, 200/300/600 etc DPI, the compression etc) I still get a portion of the basemap. The basemap is the topobathy and a hillshade from the living atlas. See the image attached for what the problem is. Many thanks
Solved! Go to Solution.
Thank you all for you suggestions. I managed to solve the issue by exporting as .aix and then process the output using Adobe Illustrator.
They suggest some fixes here, but sounds like you've tried most of those
https://support.esri.com/en/technical-article/000023776
Have you tried printing to pdf instead of exporting?
Actually, exporting as pdf is the only solution that works. i forgot to mention this. But the problem with exporting it as pdf is that I want to import the map into a LO writer document (ms word). Also, I selected A4 paper as my 'canvas'.
Is it possible you have TIFF images in your map? Many folks have had an issue with say a company logo or other image that is a tiff file. https://community.esri.com/t5/arcgis-pro-questions/export-layout-to-pdf-that-includes-tif-logo-fails...
I do have a tif image yes, the university's logo. Let me to export the map without the tif image and I'll post the result here in a little while
No, same result. I am guessing I'll have to stick with the pdf export and then figure out how to import the image (without losing the quality) in a LO writer document
I apologize for reiterating, but Printing to a PDF format will create a pdf file.
Yes I know that it will create a pdf file, I just wanted to point out that it was the only way to print my map without losing any information.
Hi nik_geo,
I believe you are running into a known limitation: see BUG-000124449 Living Atlas tiled layers consumed through a portal do not completely export to .jpg in a large format with high DPI at small scales in ArcGIS Pro 2.4
The missing tiles are occurring because exporting this service at the repro resolution exceeds the size/request limit of this service. I would recommend to use the cached tiled service (World Hillshade - https://www.arcgis.com/home/item.html?id=1b243539f4514b6ba35e7d995890db1d), which is meant to be used as basemap and such export map use cases.
Hope this helps.
Tom
Thank you all for you suggestions. I managed to solve the issue by exporting as .aix and then process the output using Adobe Illustrator.