Session timed out, can't login again

[LisaShertz]

I have a group member that can't login after his session has timed out.

[MikeMinami]

Is the group member a member of your organization? I notice from the image you are showing the organization login page. A user with a public account and not a member of your organization will need to login through www.arcgis.com.

Thanks,

Mike

[LisaShertz]

Bet that's it. We'll give it a try.

Thanks.