Our city website is hosted by ArcGIS Online (Basic Viewer) and just recently noticed an issue with the Print functionality. When zoomed out (less detail), print is usually no problem (albeit slow). When zoomed in (parcel boundaries, imagery, etc), the print functionality does not seem to work. Sometimes the page indicates that it is "Printing" and then nothing happens (does not change to "Printout"). Other times the Printing message changes to "Printout" but the link takes us to an Error page [ATTACH=CONFIG]30381[/ATTACH]
When I turn data heavy layers on/off (imagery, parcel boundaries, etc), I still cannot print. Additionally, I cannot consistently replicate when I will get the error page so I can't pinpoint when/if the basemap is a problem.
We did not previously notice a problem with the Print services.
Any help is appreciated.
Thank you!
Margaret