Getting Error "There was an error while adding this item"

[Jdstarr331]

I am getting an error "There was an error while adding this item" while trying to create a hosted data layer. I referred  to  this article   that refers to this exact error, however I have an organizational account and I am the administrator for my organization, so neither solution works.

I have tried to publish a zipped geodatabase and a zipped shapefile, I have also tried publishing a webmap through Pro, but nothing seems to work. It publishes the service definition, but not the layer.

I have plenty of credits too, so I'm not sure if I am missing a setting somewhere. I am more used to Portal over AGOL. 

[Laura_B]

Hey @Jdstarr331, I tried publishing one and was able to do so with no errors. 

• Are you able to add/publish any other shapefiles/ file geodatabases to ArcGIS Online?
• Are you seeing any error messages on the browser console?
• In case you haven't tried this already, you could also try running the Check Geometry tool from ArcGIS Pro. 

[Jdstarr331]

Nope I am not able to publish either one. if I publish via ArcPro, it publishes the service definition, but no actual layer. If I add a ZIP file of either a shape file or gdb by uploading it, it also only publishes the service definition, but no layer. If I try and create a brand new one, I still get the error. I have tried in Chrome and Edge, no dice. I havent tried the tool in ArcPro, but even when I create a brand new layer, I still get the error. The only way I was able to get data to the map on AGOL was convert it to a KMZ, then upload it. But then It is not hosted and I cannot make any changes or editing. 

I have a feeling its a setting somewhere but I cannot find it anywhere

[Laura_B]

Thanks for providing some more context, @Jdstarr331 . That's odd. If the data checks out after running the tool, are you able to create a feature layer using a template?

To be clear:

• As an admin, have you ever been able to publish hosted content to your organization?
• Are you seeing any error messages on the browser console?

[Jdstarr331]

I literally just got the site set up a week or so ago, so no I have never published a hosted layer to my organization mage. The error message that i am getting in the browser is the one that is in the picture in my original post. When I try and publish via ArcPro, I get an error with an option to see the log file. When looking at the log file, it says there is a service definition created, but then failed when trying to create the layer

[Laura_B]

Oh, okay. If you've tried clearing your browser cache and all that fun stuff, it may be helpful to contact Support Services to have them investigate and take a closer look at what's going on.

[ŁukaszWarzocha]

I think I have a similar problem to yours. We're trying to resolve it with SupportServices, it take little more time than we expect. 
When I try to add some layers to AGOL , portal returns error "There was an error while adding this item".
Thank You for cue, with kmz/kml layers, it's  always some alternatvie solution but not useful for longer time.
If You could prompt me how You remedy this problem I would be grateful.
In this way, or mayby to my email: lukaszwarzocha@gmail.com