Error Reading Package Contents from ArcGIS online

[ChristinaHupy]

I have a student who can logon onto ArcGIS online using her global user account from ArcMap (v10). She tries to add data from ArcGIS online from ArcMap (v10), clicks on any of the available maps, it appears to load, and then she recieves an error stating "Error Reading Package Contents".  She has tried this on several machines on different days. All other students are able to open the ArcGIS online layers via ArcMap (v10) with no problems.

Any suggestions?

Thanks,
Christina Hupy

[AmberAllardyce]

Was there ever a solution for this?  I am having the same issue on a new workstation running Windows 7 64 bit

[LouiseDuffy1]

Was there ever a solution for this?  I am having the same issue on a new workstation running Windows 7 64 bit

I am wondering the same thing!! I have never used this option before, but I have a project where this this would be quite helpful.  Anyone figure this out?

[BrianPeters1]

Same problem? any solutions?

[mikeatkinson]

Same problems here in Scotland.

Is anyone at ESRI monitoring this thread? It looks like it has been quietly dropped......?

We can read the .lyr files OK into bothe 9.3.1 and v10 - but the layer packages just return the Headline error.

[KrisMcKee]

Hi,
Did this issue get resolved?
I am receiving the same error when attempting to add a base map in v10 (SP1).

[AmberAllardyce]

For those of you running Windows 7: if you have redirected your My Documents folder to a network drive you will not be able to use the basemaps or ArcGIS Online.  Windows 7 does not allow you to index a mapped drive and the map packages do use indexing.  The only way we have found to get around this is to have your My Documents folder pointing your local hard drive.

[RamonLeal_Pessoa]

I think that i don´t have redirected my Docment folder... I´m using Windows 7 Professional and received the same error.

Any "How to" for solve this problem???

For those of you running Windows 7: if you have redirected your My Documents folder to a network drive you will not be able to use the basemaps or ArcGIS Online.  Windows 7 does not allow you to index a mapped drive and the map packages do use indexing.  The only way we have found to get around this is to have your My Documents folder pointing your local hard drive.

[TerryWatson]

Same problem here...Win7 loads globe basemaps no problem...in Vista cannot open any packages, yet the program loads with the default basemap (Imagery) no problem. Getting the same error msg shown above.

--TW

[BrianKratcha]

I ran the install CD and ran a repair and I was able to get mine to work again.

[AimeeMandeville]

We are having the same problem here --- I think it has something to do with the layer packages wanting to "unpack" in the default home directory?  --
C:\Documents and Settings\aimee.EDC\My Documents\ArcGIS\Packages\

Is there a way to change the settings so that the unpacking from ArcGIS online can be directed to a different directory?  We are in a teaching lab and we do not have access to write to this area.

Aimee