Error Reading Package Contents from ArcGIS online

[ChristinaHupy]

I have a student who can logon onto ArcGIS online using her global user account from ArcMap (v10). She tries to add data from ArcGIS online from ArcMap (v10), clicks on any of the available maps, it appears to load, and then she recieves an error stating "Error Reading Package Contents".  She has tried this on several machines on different days. All other students are able to open the ArcGIS online layers via ArcMap (v10) with no problems.

Any suggestions?

Thanks,
Christina Hupy

[LauraHorton]

I have gone through and tried the ArcGISFileHandler.exe solution for my error but it still comes up. I'm on a network using Vista with some pretty tight security.

I can download the packages and they work but would like to figure this issue out.

Any other ideas?

Thanks
Laura

[ChrisFox3]

If the soultions discussed in this thread did not help in resolving the issue I would recommend you contact Technical Support for additional assistance on troubleshooting this issue.