Disappearance of custom colors on ArcGIS online map

[ChrissyEsposito]

Hi all, 

We created about 50 maps using our company's hex #s for the symbology-- but at some point today the mapping colors suddenly all became grayed out. See attached picture. 

The custom colors stick around for a while, but then randomly change to gray. 

Is there a way to troubleshoot this or is ArcGIS unable to support custom colors?

Thanks!

-C

[BenTurrell · Accepted solution]

Hey Chrissy Esposito‌,

One thing you could look at is the ArcGIS Online Assistant (ArcGIS Online Assistant ). It has the ability to inspect the json of a webmap and can show you the colour values of your map. Here is a simple sample I have showing where to check the color:

I've used this to setup custom colors before when I haven't had access to ArcGIS Pro. Try setting a couple of values in here and then give it some time and see they revert back.

Thanks,

Ben

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[BobGriest]

I have the same problem but yet I cannot understand what I can do to correct it. I followed your directions but nothing occurs.  If you can please help.  Thank you.

[BobGriest]

It is now a week later and despite working the last 7 days on this I cannot get anything to activate or open. Due to my past experiences on the internet, this entire site must be a scam!  Bob

[Paul_Duffy_Waters_of_LIFE]

Hi Bob, 

I was having the same issue. Not sure if you are Sharing from ArcGIS Pro, but I found this solution worked for me - https://community.esri.com/t5/arcgis-online-questions/maps-uploaded-from-pro-losing-symbology-colors... 

Thanks, 

Paul

[BobGriest]

Paul, working with these computers is a little too complicated for me to understand.  I will never achieve my goal.  Thanks anyway, Bob