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Chrome browser crashes when saving Web Map

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04-14-2022 03:41 PM
Kara_Lara
New Contributor III

Hello, our Chrome browsers have been recently updated to version 100 from 99 and every time we try to save changes to a web map in ArcOnline (new or existing web map), Chrome completely crashes and changes are not saved. When my manager still had version 99 and I had 100, he was still able to save web maps. Since his browser was updated, he is also not able to save web maps now.

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2 Replies
RussRoberts
Esri Notable Contributor

Are you using Map Viewer Classic or New Map Viewer? 

I am on Version 100.0.4896.127 (Official Build) (64-bit) and not seeing any crashes in either viewers. If you have an existing web map that's reproducing please share it if possible.

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Kara_Lara
New Contributor III

My manager & I realized if the browser cache/data & cookies are deleted, ArcOnline refreshed & log back in, it works. So I guess, when it happens again, clearing browser will be the solution.

Thank you!