ArcGIS Online pricing with existing ArcGIS For Desktop license.

05-06-2019 06:17 PM
New Contributor II

This is a question about ArcGIS Online pricing and use of the Collector App for customers who already have an ArcGIS for Desktop Single Use license and are current on maintenance.

We thought that our purchase of the ArcGIS for Desktop Single Use license would allow us to use the Collector app in conjunction with ArcGIS online. But now we are finding that when we try to log on to the collector app, we are not able to log on to the Collector app, we are not able to sign in and are getting the error message, "Public accounts are not supported."

Were we mistaken, and are we actually going to have to purchase a separate subscription to ArcGIS Online?

We'll be asking this of our account representative, too, but thought we'd ask here, too.

Thanks in advance for any assistance.

3 Replies
Occasional Contributor II

Hello Resource Analytical‌,

You are correct. In order to use Collector for ArcGIS, you must utilize an ArcGIS Online Organizational account or you can use ArcGIS Enterprise (if your organization has a stack set up). Unfortunately, ArcGIS Online does not support the use of Public Accounts. Does your organization have an ArcGIS Online Organization subscription?

Below you'll find two links to our documentation explaining Collector requirements:

Collector for ArcGIS:

Collector Classic:

"Using maps in Collector requires an ArcGIS organizational account (ArcGIS Online or ArcGIS Enterprise)."

  • "If using ArcGIS Online or ArcGIS Enterprise 10.7 or later, mobile workers must have a license for Collector for ArcGIS. This is included for Field Worker, Creator, and GIS Professional user types. It is available for Editors with an add-on license."
  • "Collector does not support using ArcGIS Online public accounts."

While I don't have any information regarding pricing, feel free to reach out and let me know if you have any additional questions regarding Collector for ArcGIS/ArcGIS Online! I hope the above information finds you well. 



New Contributor II

The question, stated in a different way, was whether we (being a company, an organization), having already paid for a ArcGIS for Desktop Single Use license and also being current on maintenance:  1) would have to make a separate, additional purchase (regardless of the cost or level of the purchase) for an (organization) ArcGIS Online account in order to use Collector; or 2) by virtue of our already paid-for ArcGIS for Desktop Single Use license and maintenance, would be able to create and use an (organization) ArcGIS Online account without additional initial subscription to us.

We're just trying to learn whether the right to use an (organization) ArcGIS Online account and Collector are covered by what we have already purchased (for at least one user), or whether we have to buy something else. If the answer is Yes, we have to buy something else, then we'll look further into those details.

One thing that makes it confusing is that when we sign in to our Esri organization account online, and then we go to ArcGIS Online, we're already signed in to ArcGIS Online. And our Esri customer number appears to be linked to ArcGIS Online, too.

Tech support has this morning provided us with a bit of explanation and some linked pages to read and is available for us to inquire further with them. It just takes a bit of time to get to it all.

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Esri Frequent Contributor


I'd suggest checking to make sure that you are using the correct username and password. If you were given an entitlement user with your Desktop license (this is generally the case) then you should have access to a Creator UserType in an ArcGIS Online organization. A Creator UserType comes with access to Collector for ArcGIS. 

How do you currently log into ArcGIS Pro? If you are using a named user account to login to Pro, the same username and password should work with Collector for ArcGIS.