Accepted Solutions
Hello Albert!
If I understand correctly, you're seeing 2 behaviors. On one machine you get the full pop-up:
And on another machine you get a smaller pop-up, is that correct?:
If yes, I believe this is expected behavior. From what I've found from testing, the application checks the size of your browser window. If it's "small" (not sure what the cut-off is), you'll get the small pop-up. If it's "large", you'll get the large pop-up. Your browsers must be sitting just over the threshold in either direction.
This is likely by design to allow smaller devices (phones, tablets, etc.) to see the pop-up in a less-giant format when viewing the application on their browsers.
You can demonstrate this capability by doing the following: On the machine that gives you the full pop-up, un-snap your browser window from Maximized to just a window that you can resize. Then adjust the edges of the browser window and click on a feature again and you'll see the smaller pop-up. You can restore your window to full-screen and click again and you'll again see the full-size pop-up.
New Edit: This article officially explains this behavior and confirms it's by-design. It also discusses options on how to resolve this on machines you aren't expecting the behavior from.
Hopefully that answers your questions?
Best regards,
Rachel
Esri Support Services
Hi, Katherine, here's a screen shot from another computer, same browser (Google Chrome) that I use but as I said, mine pops up as expected. The other features (basemap selector, share, info widgets) all seem to open in a fixed location, too, not floating like on my screen (and my home screen). These were on laptops, though one was attached to a large monitor but I suppose if the size of the device is a problem that could be it. Thanks for your input!
AG
Hello Albert!
If I understand correctly, you're seeing 2 behaviors. On one machine you get the full pop-up:
And on another machine you get a smaller pop-up, is that correct?:
If yes, I believe this is expected behavior. From what I've found from testing, the application checks the size of your browser window. If it's "small" (not sure what the cut-off is), you'll get the small pop-up. If it's "large", you'll get the large pop-up. Your browsers must be sitting just over the threshold in either direction.
This is likely by design to allow smaller devices (phones, tablets, etc.) to see the pop-up in a less-giant format when viewing the application on their browsers.
You can demonstrate this capability by doing the following: On the machine that gives you the full pop-up, un-snap your browser window from Maximized to just a window that you can resize. Then adjust the edges of the browser window and click on a feature again and you'll see the smaller pop-up. You can restore your window to full-screen and click again and you'll again see the full-size pop-up.
New Edit: This article officially explains this behavior and confirms it's by-design. It also discusses options on how to resolve this on machines you aren't expecting the behavior from.
Hopefully that answers your questions?
Best regards,
Rachel
Esri Support Services
