Hello,
When the members of my school organization click on the Hub app in their app menu, the app loads then a semi transparent black screen slides in. I've provide a short video to demonstrate.
https://app.screencastify.com/v3/watch/iXlSG2xL6YGWSBafBWh9
Why is this happening and how can I fix it.
Thank you,
Jenn Vadnais
Solved! Go to Solution.
Basically it should be showing you a popup window as shown below which it's not hence the black screen in your case
So this is not an isolated incident on an individual computer? Like it happens on multiple computers?
Yes. It happened on three different computers with three different user accounts.
We all belong to the same organization.
Basically it should be showing you a popup window as shown below which it's not hence the black screen in your case
I did see that message yesterday when working within the Hub app. I'll try restarting the computer and if that doesn't work, then I'll submit a support ticket. Thank you for your assistance!!
yeah that is weird, did you try checking on another browser? And maybe see if clearing browser cache helps?
Also is this on AGOL or Enterprise?
I cleared cache, but that didn't remedy the situation.
I opened the site in Microsoft Edge. Same behavior occurred.
Ed,
Restarting my computer was the winning solution. Thanks again!!
Jenn
Happy to hear that Jenn 🙂
Since the solution worked for you can you please mark that response of mine as "Accept as Solution"?