ArcGIS Hub section replaced with black screen

[JGVadnais1]

Hello,

When the members of my school organization click on the Hub app in their app menu, the app loads then a semi transparent black screen slides in.  I've provide a short video to demonstrate. 

https://app.screencastify.com/v3/watch/iXlSG2xL6YGWSBafBWh9

Why is this happening and how can I fix it. 

Thank you,

Jenn Vadnais

[Ed_]

So this is not an isolated incident on an individual computer? Like it happens on multiple computers?

[JGVadnais]

Yes.  It happened on three different computers with three different user accounts.

[JGVadnais]

We all belong to the same organization.

[Ed_ · Accepted solution]

• Maybe check on another browser
• Maybe clear the browser cache and then see if the problems happens again or not
• Maybe restart the computers and check again
• Might be worth opening up a ticket with ESRI tech support

Basically it should be showing you a popup window as shown below which it's not hence the black screen in your case

[JGVadnais]

I did see that message yesterday when working within the Hub app.  I'll try restarting the computer and if that doesn't work, then I'll submit a support ticket.  Thank you for your assistance!!

[Ed_]

yeah that is weird, did you try checking on another browser? And maybe see if clearing browser cache helps?
Also is this on AGOL or Enterprise?

[JGVadnais]

I cleared cache, but that didn't remedy the situation.

I opened the site in Microsoft Edge.  Same behavior occurred.

[JGVadnais]

Ed,

Restarting my computer was the winning solution.  Thanks again!!

Jenn

[Ed_]

Happy to hear that Jenn 🙂

Since the solution worked for you can you please mark that response of mine as "Accept as Solution"?