Robert,
Thank you very much this is a great start. I am indeed working with multi-story buildings and have a separate feature class that contains all of the "transfer lines" (ie. the stairs and elevators between floors).
I will work on using the RoadClass 10 and 11 to get those maneuvers to work, do you know if a point class could be set with a RoadClass attribute? Say, having doors as points rather than lines? It seems from the second half of your post that this is possible, but the first half indicates just lines.
Thanks again for continuing to work on this, I appreciate it.
Eric
EDIT: I've also noticed that the distance instruction under each step (using NA Campus, distance set to feet) still instructs "Drive: 20 ft". Only at the end does it have the cumulative "Walking Distance". Any thoughts on this??