Hi Vikas,
First thing that comes to mind is that the points that you mean to use as facilities and incidents should not be included as sources in the network dataset. Likely this is not causing the solve to not find anything, but without seeing your data, I can't say for certain. And also, it's just best practice to not include point that are meant to be inputs into the analysis as sources in the network dataset.
Second, I think we need to know more about your analysis settings and the network dataset itself. The error "No 'Facilities' found for 'Location X' on 'Incidents'" could indicate several things.
- If you've set an impedance cutoff, then perhaps there are no facilities close enough to the incidents to be reached inside that cutoff. If you think that the incidents should be close enough to facilities, then perhaps the impedance is looking at the wrong field or the numbers in that field are not correct.
- There could be a lot of connectivity problems in the network dataset, so that once the route leaves the incidents, it gets stuck on a street and can't move off of it. These problems could be caused by gaps or connecting at midpoints or other things. You'll want to check your connectivity policy on the network dataset and make sure it is the right one. Setting up a topology on your streets and employing rules like Must Not Overlap, Must Not Self Overlap, Must Not Self Intersect, Must Not Intersect or Touch Interior (just as examples, you can choose which ever rules are most appropriate for your data). Though if you use elevation values, you'll also need to check to make sure that the z values or elevation field values at intersections match. While you may not use Any Vertex connectivity, I like the article Problem: Connectivity isn't established properly when using an Any Vertex connectivity policy and el... explains how elevation works.
A tool I find very helpful for troubleshooting connectivity issues is the Network Identify tool, which right now is only in ArcMap, not Pro (though it is planned to get the tool into Pro). So you'd have to switch to ArcMap to use that.
So I'd start there, with checking your analysis settings and doing a QA on your network dataset to make sure the connectivity of the streets is correct. I hope this helps!
-Rachel