unable to connect to Portal. Data couldn't be read because it isn't in correct format

[JoshV]

I can create a mobile map package in Pro and share it to my portal but when I try to connect Navigator app on my iOS phone to Portal, get the error above.  I could not get navigator registered in portal admin due to myesri site not having the correct drop down choices as directions indicated.  Any info is greatly appreciated

[ScottSandusky]

Hi Josh, I understand that you can now access the maps and license through MyEsri.  Please let us know if that isn't the case.

[JoshV]

Hi Scott,

I do see "Additional Portal Products" but am unable to select a version as it is greyed out.  Tried it Chrome and IE but same effect.  Thoughts?  I'm using 10.4.1 Portal

[HeatherMcCracken]

Joshua, once you get your Navigator licenses ready, and provisioned, lets pick this up again.  

Brent Pierce‌ can you please add Joshua to the Explorer iOS beta, I likely will want him to try to sign into his portal with Explorer as well, for troubleshooting purposes.

Joshua, can you please email Explorer4ArcGIS@esri.com with an email we can associate with you to invite you to the Explorer Beta? (or give it directly to Brent if he reaches out)

Thanks,

Heather

[JoshV]

Hi Heather,

Email has been sent to Explorer4Arcgis@esri.com.  I'll keep you posted once I get Navigator licensed in our Portal.  Maybe once that is enabled, I might be able to connect using the Navigator app.