Mobile Map Package is Unable to Open

[CoryAlden]

I created a mobile map package with a custom Network Dataset to be used in Navigator It has worked in the past, now I am getting the attached error when I try to open in Navigator. Any help would be greatly appreciated. Thanks!

[KerriRasmussen]

Hi Cory,

What version of Navigator are you currently using? And what version of ArcGIS Pro did you use to create the mobile map packages?

Thank you,

Kerri

[CoryAlden]

Good afternoon,

I have the most up-to-date Navigator version in the App Store. For ArcGIS Pro, I am using 3.1. I did download this map in Field Maps app and it was able to open up there. Maybe it is is something to do with Navigator.

[KerriRasmussen]

Hi Cory, 

There was an issue with ArcGIS Pro 3.1 when mmpks were published that would lead to problems with Navigator. There is a fix out now with ArcGIS Pro 3.2 Patch 2. https://community.esri.com/t5/arcgis-pro-documents/arcgis-pro-3-1-patch-2-is-now-available/ta-p/1293... Try updating to this release, that should fix the problem. 

Thank you,

Kerri 

[CoryAlden]

Thank you, 

I have tried this and it didn't work. I event tried on ArcGIS 2.9 and 3.0 and it doesn't seem to work. I can pull the map up just find in Field Maps but not in Navigator.

Cory

[KerriRasmussen]

Have you made any changes since the last time it was working, either with the Network Dataset, a new device, etc?

[CoryAlden]

I made one small change to the network. I then re-built the network, checked geometry, and copied it. Now my maps aren't even showing up in Navigator at all.

[KerriRasmussen]

Can you give some more information about the change that you made to the network (just so I have a complete picture)? Where are you hosting the mmpk, is it in ArcGIS Online or Portal? Could you send a copy of the mmpk to the navigator email (ArcGISNavigator@esri.com) or make the mmpk public and send a link? I would like to take a closer look and see if anything pops out.

[CoryAlden]

Hey Kerri,

All I did was change one vertex. I will send MMPK to that email address.

Cory

[KerriRasmussen]

HI Cory,

Thank you for the context. I'll be on the lookout for the MMPK and I will follow up after I complete some testing.

Thank you,

Kerri