Where would you go to update name field so it shows the Name associated with the ID? Is it possible to change what attributes are in the notification?
Accepted Solutions
We'd like to add to this request as well. We're happy to see the LINK take us directly to the issue (yay this is an improvement from the old monitor era) but overall this email is not a useful for administrators.
ID numbers and Name as NA is not helpful. Please consider implementing this update sooner than later.
thank you,
Amanda Huber
We have been fighting this battle for a while now... Here was my suggestion:
Here is an overview of the issue, possible fix, and comments from users:
The enhancement request for “provide the ability to customize emails sent from notifications” doesn’t correspond with the problem with 2023.1. The emails sent by 10.8 included useful information without any customization on our part. We expected to have such basic functionality working in the new version. We imagine “customization of emails” to include things like setting letterheads, fonts, etc. In other words a complicated request that isn’t high priority. That’s not needed by us if the functionality from 10.8 could be revived.
---------------------------------------------------------------------------------------------------------------------------------
Yes, it appears to be either a mistake, an oversight or something they figure to fix down the road.
At the moment, 2023 isn’t usable in my opinion.
I’m beginning to wonder if one of the third party alternatives isn’t cheaper and better
The 10.8.1 Monitor notifications included:
Level | Name | Type | Counter | Value | Rule | Validation Value | Last Updated | Notes |
Info | monitor.server.ca | SYSTEM | Disk % Idle ( E ) | 1.00 | < | 10 | Jun 27 2023 23:01:19 | Disk is busy |
The 2023.x notification contains the following information:
The Email Subject Line – Collection Name
The following table is included in the email whereby NAME field references the Metric Name, only it says NA but as seen in the screenshot below it should state Request Response Time Max (s). STATUS field indicates the alert threshold, which was Warning, however, the ALERT RULE and ALERT VALUE should be listed as AVG >= and 3 s respectively.
ID | NAME | STATUS | URL |
26 | NA | Warning | LINK |
At a minimum the new notification table with the existing information available (ID is useless and could be dropped) should be:
ID | COLLECTION NAME | METRIC NAME | STATUS | ALERT RULE | ALERT VALUE | URL |
26 | SERVERNAME: ArcGIS Server | Request Response Time Max (s) | Warning | AVG >= | 3 s | LINK |
As you can see, the notification email collects the information from the collection metrics whereby alerting is set to on:
To add to this, I did more testing with the webhook functionality and it also is just as limited. This is disappointing. Here's a sample from the call (below) nothing shows the Server Name or Metric Name/Error Name only the code (similar to the emails):
infoid1nameEnterprise Server Infrastructure Notificationmonitor_urlhttps://APP-G......../arcgisversion2023.1.0sent_at1688140812194trace_idf74xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxevents1operationupdateresourcealertsoccurred_at1688140810386attributesid454created_at2023-06-30T15:55:10.669325+00:00opened_at2023-06-30T15:51:33+00:00closed_at2023-06-30T15:56:33+00:00metric_id41observer_id5component_id77stateresolvedstatus2aggregationavgoperator>=samples3info_thresholdwarning_threshold3critical_threshold6querystring
@DerekLaw is there any timeline for when this will be resolved/implemented?
Thanks
