ArcGIS Monitor 2023.1 - Status Unknown instead of Nominal

NickN · ‎05-05-2023

I upgraded my Monitor installation to 2023.1 earlier this week and now some components are always reporting Unknown despite alerting being set on certain metrics and them being within the normal levels.

This is happening on my Portal, ArcGIS Server, and Service components. In 2023.0 these would always be reported as green, Nominal.

Also services that no longer exist still show up in the components, this is logged as BUG-000157190 for a case I opened in March which I guess didn't make it into 2023.1

NickN · ‎05-31-2023

I just wanted to close the loop on this post. I opened a support case with ESRI after this post and believe it or not restarting the ArcGIS Monitor Server Service solved the issue. Even though I had shutdown the service prior to the upgrade as indicated in the docs. So, not sure what got hung up there, but if you're coming across this thread, that's what fixed it for me.

View solution in original post

DerekLaw · ‎05-05-2023

Hi @NickN,

We have not observed this behavior. Can you please contact Esri Tech Support and open an issue, so someone can take a closer look at your enterprise deployment? Thanks.

NickN · ‎05-31-2023

I just wanted to close the loop on this post. I opened a support case with ESRI after this post and believe it or not restarting the ArcGIS Monitor Server Service solved the issue. Even though I had shutdown the service prior to the upgrade as indicated in the docs. So, not sure what got hung up there, but if you're coming across this thread, that's what fixed it for me.