login screen black

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2
06-22-2021 11:24 AM
AllieHarju
New Contributor

When I try to login through the esri extension the extension window just goes black. Have tried uninstalling and re installing

2 Replies
MadhuraPhaterpekar
Esri Contributor

Hi @AllieHarju , 

Thanks for reaching out. Any chance you are using Illustrator version 25.3? Is it related to this post.

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MadhuraPhaterpekar
Esri Contributor

Hello @AllieHarju 

An update to support Illustrator version 25.3 and later is now available for windows. From other feedback this addresses the blank login screen issue for other users. Please see this article for more info and install instructions. Hope this helps. 

https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-blog/update-to-support-adobe-illu...

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