Update to support Adobe Illustrator v 25.3 or later is now available for Windows.

09-13-2021 06:00 AM
Esri Contributor
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A new update (v 3.0.1) for ArcGIS Maps for Adobe Creative Cloud is now available! This update is applicable to customers using Windows OS only. At this time, macOS customers are recommended to continue using plugin version 3.0.0. Learn more about the supported versions for your operating system.

This update includes fixes to support plugins use with the latest versions of Illustrator and Photoshop apps in a Windows operating system & a fix to address a ‘Timeout error’ when syncing layers with the new default mapping profile. For additional information about the new features introduced with version 3 check out this blog or watch this video.


Steps for Windows install:

  1. Close Illustrator & Photoshop
  2. Using the Creative Cloud Desktop app, update the Illustrator and/ or Photoshop versions to a supported version
  3. Download the plugin update from the product website.
  4. Double click the downloaded setup file (.msi) and follow instructions on the installer to finish the set up.
    Note: If Illustrator and/ or Photoshop are updated after installing the plugin updates then uninstall and reinstall ArcGIS Maps for Adobe to ensure proper functioning.

ArcGIS Enterprise administrators are advised to refer to this knowledgebase article to update their ArcGIS Enterprise to work with this update.


For macOS, Illustrator version 25.2.3 continues to remain the latest supported version to continue using the plugin. A dependency issue with a more recent Illustrator version for macOS causes the map sync process to fail. Teams at Adobe and Esri are working together for a resolution toward this. For further assistance please contact Adobe and Esri technical support with information about the operating system version, Adobe apps versions and plugins version.


Thank you.

ArcGIS Maps for Adobe Creative Cloud team.


Edited September 17,2021 - Article was updated to include a reference to knowledgebase for supporting ArcGIS Enterprise scenarios.