Update on the blank file issue when opening an AIX or syncing a map

03-09-2023 01:06 PM
Esri Contributor
3 1 612

Hello, Maps for Adobe Community,

We have received intermittent reports from users about an issue when using Maps for Adobe extension to open an AIX file exported from ArcGIS Pro or to sync a map directly from the extension. When the issue occurs, users receive a blank document in Illustrator. Our team is actively working with Adobe to investigate the cause of this problem and will post updates when we have any. While a solution has not been made yet, we would like to share some information that might help you work around the problem.

Environment: Illustrator 2023 (v27.2 and above) on Windows or macOS.

Symptom: A blank file opened in Illustrator when you open an AIX file or sync a map from the extension.

Workaround: Use a version of Illustrator prior to 2023 (v27.2). We observe consistent results on Illustrator long-term support version 2022 (v26.5.2)


  1. Uninstall ArcGIS Maps for Adobe from your machine
  2. Install an earlier version of Illustrator, e.g. Illustrator's long-term support version 2022 (v26.5.2) (you can run multiple versions of Illustrator).
  3. Download the latest version of ArcGIS Maps for Adobe from the Esri product page and reinstall the extension

(Optional): Once you successfully open the AIX file or sync a map in Illustrator 2022 (v26.5.2), you can save it as an AI file. open the file in your preferred version of Illustrator, and continue your design work there.

Sorry for the inconvenience. We will keep you updated when we have more info. 


Maps for Adobe Team

1 Comment
Esri Contributor

Hello, Maps for Adobe Community,

We are excited to share with you some great news! Thanks to the diligence of our Adobe partners, the Illustrator team, they have been able to identify and fix the bug that has been causing the blank file issue when opening an AIX file. Our team has thoroughly tested and verified the solution. This means that you can now expect a consistent experience when working with AIX files. No additional action is needed. 

Thank you for bringing this issue to our attention, and we appreciate your patience while we worked on this fix. If you have any further questions or concerns, please don't hesitate to reach out to us. We strive to provide our users with high-quality service and continuously improve our products to meet your needs.

Best regards,

ArcGIS Maps for Adobe Team