I'm using the basic viewer template but creating the webmap via json (not ArcGIS online).
I noticed that to get the pop-up to work, you have to use the individual layer and not a map service. But the individual layer doesn't show the labels that have been set.
On the other hand, if you use a map service, it will display the labels but then the pop-up doesn't work.
Is this expected behavior? What's the best approach if you want both pop-ups and labels?
Thanks,
Joan