I finally solved this issue. I was getting exactly this same, "No hook for resolver normal in object ResolverFactory" error on two completely different computers every time I would run "npm start". Over six months, I tried many more times hoping a newer version of Esri's CLI would resolve this issue. I also tried the solution above about downgrading Webpack, and a solution on the Dojo Webpack Plugin repo about deleting node_modules/* and package-lock.json and re-running "npm install", but still kept getting the same error.
Eventually after spending a significant amount of time on this, I discovered the original problem occurred during the "arcgis create project" process. Even though it clearly shows in bright green and bold text "Done! Your ArcGIS JSAPI application has been installed!", if you look closely above that in light gray text it also says, "Oops, something went wrong." I didn't pay much attention to that the first 20 times because it's completely normal to see warnings and errors when installing a Node project. But this one turns out to be a critical failure from which there is no return.
The solution turned out to be amazingly simple. Although installing the Windows Build Tools required running PowerShell as an administrator, I had to then switch to either a regular Command Prompt or Node.js Command Prompt (as a non-administrator) to execute "npm install -g @arcgis/cli" and "arcgis create arcgiscli". Now the Esri CLI installs and "npm start" works perfectly every time. I hope by sharing this solution I can spare someone else months of delay and countless hours of wasted time.
