PDF permissions error in Portfolio

[Ed_]

Hello, I inserted a PDF file from a computer into Portfolio on AGOL, and I am getting the following error. How can I fix this? I did find this related bug here, is this a similar issue?

Thank you,

[SarahMcDonald_]

Hello,

Thanks for reaching out about Portfolio. That is an interesting behavior that you are seeing with the PDF. Would it be possible to publish and share that app where you are seeing this issue? Do you see this behavior with any other PDF's or is the issue only with this PDF. 

Thanks!

Sarah

[Ed_]

Interestingly, when I try to add the same PDF as an item on AGOL, I get this error. Yes, I uploaded another PDF as a new section in Portfolio, and it also returns the same error. However, maps on AGOL shared with the organization display just fine. 

[RyanLibed]

Hello, 

Would it be possible to provide a sample app? I can take a closer look and see if we can pinpoint the issue. 

Thank you,

Ryan 

[Ed_]

Yes, I will share the URL as soon as I can. But, I think the problem is with the template itself as it can be seen that it is fetching data (I guess some default ESRI data). So, instead of publishing and displaying my data, it shows some other 3 maps as seen in the screenshot below.

[Ed_]

Here is the link to the Portfolio app.

[RyanLibed]

Hello @Ed_ ,

It appears that the link you shared is the default version of the Portfolio app: https://bcgis.maps.arcgis.com/apps/instant/portfolio/index.html

There doesn't appear to be an associated appid with the link you shared. You can get your app link by using the 'Copy link' button from the share experience within the Instant Apps configuration page; or, launch the published app from the configuration page and copy the URL from there. 

Thanks,

Ryan

[Ed_]

Here you go https://bcgis.maps.arcgis.com/apps/configure-template/index.html?appid=354faf405ef34e97afe5a3b444024....

And thank you for your time.

[RyanLibed]

Hi @Ed_ 

Thanks for sending this over! Are you able to upload the PDF files through the 'File' option?

Also here's documentation regarding Portfolio's Data Requirements: https://doc.arcgis.com/en/instant-apps/latest/create-apps/portfolio.htm#ESRI_SECTION1_D674DE79681646...

Thanks,

Ryan

[Ed_]

I was able to add the PDFs, but as you can see the template is fetching some maps, which I did not add. So, instead of showing the PDFs, the app displays these maps which is strange. And the template does not give me the option to remove the maps either.

Maybe @SarahMcDonald_ can look into it too.