"Something went wrong" when adding any data to Insights 2.1

[deleted-user-6UKTsAVuWsGs]

We have recently completed a fresh install of AGS Enterprise 10.5.1 and have installed Insights 2.1. Our environment consists of portal, a federated ArcGIS Server and a datastore that are all on separate servers. Any type of data that we have tried to add to Insights produces the "something went wrong" error. We are able to successfully add hosted data to our portal without any issues. When looking at our ArcGIS server logs we get the following error:

Failed to create data source ''[/enterpriseDatabases/AGSDataStore_ds_01jhriaz, com.esri.insights.APIException: failed to get data store user info]

We have had a few discussions with ESRI regarding this error and there has been some discussion about a user account that is supposed to be created on the datastore by the Insights installation called INS_XXXX. We have yet to resolve this issue and was going to see if anyone else has run into this problem and has any "insight". 

[SimonJackson]

This is the answer,the patch solved the problem entirely.  Big thanks.  

[AkshayHarshe]

Good to know that it worked . Just FYI, If you are working with Custom SR layers you will need to install additional patches on Insights 2.3 and 10.6 Enterprise.

https://support.esri.com/en/download/7612 (and related patches)

[HelenYang1]

Hi,

Do I need to upgrade from 10.5.1 to 10.6 and upgrade the Insights as well?

In my prototype servers, we have installed everything on the same server, and our data has around 300k points, and I couldn't even load the full dataset, not to mention to do the calculate the density. Is there a limitation of data size?

We are trying to use the Insights, at moment, nothing works.

Any suggestions?

Helen

[RyanUthoff]

If you are using Insights 2.3, then you shouldn't need to upgrade to 10.6 from 10.5.1 according to the compatibility table. However, do not upgrade to 10.6.1 as Insights does not support 10.6.1 yet (according to other forum threads). Insights 3.0 should support 10.6.1 (according to other forum threads).

Compatibility with ArcGIS Enterprise—Insights reference | ArcGIS 

[NathanSmith8 · Accepted solution]

Hi all @ "Something went wrong" when adding any data to Insights 2.1,

After doing some digging I was able to find that this issue was due to ArcGIS Data Store being installed on a drive in which NTFS 8.3 (short names) was not enabled.

To verify if your drive has short names enabled, run the below command: