"Something went wrong" when adding any data to Insights 2.1

[deleted-user-6UKTsAVuWsGs]

We have recently completed a fresh install of AGS Enterprise 10.5.1 and have installed Insights 2.1. Our environment consists of portal, a federated ArcGIS Server and a datastore that are all on separate servers. Any type of data that we have tried to add to Insights produces the "something went wrong" error. We are able to successfully add hosted data to our portal without any issues. When looking at our ArcGIS server logs we get the following error:

Failed to create data source ''[/enterpriseDatabases/AGSDataStore_ds_01jhriaz, com.esri.insights.APIException: failed to get data store user info]

We have had a few discussions with ESRI regarding this error and there has been some discussion about a user account that is supposed to be created on the datastore by the Insights installation called INS_XXXX. We have yet to resolve this issue and was going to see if anyone else has run into this problem and has any "insight". 

[AkshayHarshe]

Hi Todd,

Please make sure you can create a service in portal.

 

If you do not see the option of Feature Layer then insights will not be able to load data. If that is not available then check your federation and datastore is configured correctly.

Also, check to see if your server and datastore service is running. If none of the above then check if your portal machine can access server and datastore or there aren't any limitations interconnecting the architecture you have in place.

If not then you are welcome to create a case with esri support.

Looking at the details in your description we may even be looking at a bug somewhere in datastore.

Thanks,

Akshay

[deleted-user-6UKTsAVuWsGs]

Akshay,

As stated above, we have no issues creating feature services within our portal. We currently have a case open with ESRI Support and it appears to be something with the INS_XXXX user not being created. They have tried to script the creation of this account and have not been successful. We are currently waiting for next steps to see if we can make any progress. I will update as soon as I have more information.

[LaszloCsunderlik1]

Hi Eason,

I have exactly the same issue...
Is there any solution from the ESRI Support?

[deleted-user-6UKTsAVuWsGs]

We have not resolved this yet. ESRI support has tried several things with no success. It appears to be an issue with the Insights user not being created in the datastore. I will update once I have additional information.

[Szu_NyiapTang1]

Hi Todd, any updates on this issue? We are facing the same issue here. 

[CarmelConnolly]

Hi all, 

I've experienced the "Something went wrong" error as well but I did not get the error 'Failed to create data source ''[/enterpriseDatabases/AGSDataStore_ds_01jhriaz, com.esri.insights.APIException: failed to get data store user info]'

Just in case it helps anyone else, restarting the machine and created a brand new workbook in Insights fixed the issue for me. 

Carmel

[NathanSmith8]

Hi Todd Eason‌,

Sorry to hear about the issue you've encountered.

We have seen issues with Data Store's ins_xxxx user come up from time to time.

What is the current status of your case with Tech Support? Were they able to help you resolve this?

Feel free to include your case number and I'd be happy to take a look at its progress for you.

Thanks,

Nathan

[SimonJackson]

Any workarounds to this?  Have been getting this on two separate instances of an ArcGIS Enterprise base deployment at 10.6 

• To replicate I just need to try and create new content - aggregate a layer/find nearest/create density.  All fail about two seconds after clicking.
• Was working fine a few days back
• describedatastore reports healthy and in readwrite mode
• Can create a new H-Feature layer from My Content and make edits to it in the Map Viewer
• ArcGIS Server logs from Hosting Server:

E

May 18, 2018, 9:04:56 PM

com.esri.insights.utils.InsightsException: Failed to create data source ''/enterpriseDatabases/AGSDataStore_ds_czvkmebe''. at com.esri.insights.Server.getDataSource(Server.java:199) at com.esri.insights.Server.getManagedUserSchema(Server.java:117) at com.esri.insights.RelationalDataStoreService.getManagedUserSchema(RelationalDataStoreService.java:101) at com.esri.insights.RelationalDataStoreService.vacuumAnalyze(RelationalDataStoreService.java:149) at com.esri.insights.tools.adddata.FeaturesLoader.createIndexUpdateExtent(FeaturesLoader.java:101) at com.esri.insights.tools.adddata.FeaturesLoader.finish(FeaturesLoader.java:304) at com.esri.insights.utils.ADSDatasetImporter.lambda$copyFeaturesLoop$4(ADSDatasetImporter.java:180) at java.util.concurrent.CompletableFuture.orAccept(CompletableFuture.java:1441) at java.util.concurrent.CompletableFuture$OrAccept.tryFire(CompletableFuture.java:1414) at java.util.concurrent.CompletableFuture$CoCompletion.tryFire(CompletableFuture.java:1020) at java.util.concurrent.CompletableFuture.postComplete(CompletableFuture.java:474) at java.util.concurrent.CompletableFuture$AsyncRun.run(CompletableFuture.java:1632) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:748) Caused by: java.lang.NullPointerException at com.esri.insights.Server.getDataSource(Server.java:162) ... 14 more

[AkshayHarshe]

Hi Simon,

Did you just install 10.6? If you did have you installed the patch https://support.esri.com/en/download/7581 ?

If that is not the problem then are your layers in custom spatial reference?

Thanks,

Akshay