Mosaic dataset: failed to open raster item

[NicolasGIS]

Hello,

I have a derived mosaic dataset referencing various mosaic dataset.

I just added a new mosaic dataset into this derived mosaic dataset. I successfully configured "Zorder" attribute so that it gets display the way I want in ArcGIS Pro. In ArcGIS Pro, the display is perfect.

Then, I published it on an ArcGIS Server as Image Server but once browsing it on REST API:

https://myserver.company.com/arcgis/rest/services/Fonds/FOO_TEST/ImageServer?f=jsapi

Mosaic dataset is successfully displayed but not the last mosaic dataset that I added and that should be visible by default. I checked ArcGIS Server manager log and I keep having the following error:

Failed to open raster item: [\\myserver\foo\02_RGB.gdb\AMD_ORTHOPHOTO_CAT 139]:

I thought at first that the service account running the ArcGIS Server could not access these new mosaic dataset images but it can: logged with this service account, I can successfully display the derived mosaic in ArcGIS Pro like it should. Also, windows permissions wise, everything seems in order.

I tried deleting, republishing, various different tests but all of them are failing. I can't find the issue with new mosaic dataset that prevent me from seeing it.

Any idea what I might have missed ? Does Failed to open raster item: [\\myserver\foo\02_RGB.gdb\AMD_ORTHOPHOTO_CAT 139] sound familiar to you ?

Thanks !

[JoanneMcGraw]

Hello,

Were you ever able to solve the problem you describe in this thread (in re: accessing a newly added mosaic dataset through a service)? And, if yes, do you happen to remember how?

I believe I am experiencing the same thing.

The service log reports an error code of 80020, but everything I can find online related to that code suggests most likely culprits that don't seem to apply. For example:

1. I created a service on the same ArcGIS Server of the new mosaic dataset only. I am able to display it in a map through service's REST endpoint, suggesting the paths to its imagery are correct and the server has the correct permissions to read them.
2. In ArcGIS Pro, I've exported the paths from the "parent" mosaic dataset and the path to the fgdb containing the new mosaic dataset is accessible from the ArcGIS Server's host. Its path is comparable to similar paths in the same "parent" mosaic that are located in the same area.

Any suggestions or insight would be appreciated. It's been 2 days and I'm no further along than my first attempt.