Why has HUB (Basic) been broken?

[JonathanMcD]

I've built a number of distinct Hub sites over the last 6-8 years, and all have worked well. In the last year we've re-launched our Open Data site, along with a site designed specifically for Planning and Local Development Planning information. Presently we have 5 active hub sites with two coming on-stream later this year.

Over the last two days I've gone in to edit some fundamental changes and include new content into our pages. (We don't just present data, we create a website like experience with information etc. over a number of structured pages).

In our Open Data site, when looking at what was the Page Icon (the little blue icon that would show number of associated pages and a list) it's now showing nothing, it's a poorly placed icon!! When clicking on it, I get a return of zero pages associated with the site. I do have an option to Migrate, but even at that, it's fundamentally changed. Do I have to migrate all my pages, where everything was working perfectly?

Content Groups, this is a howler too!! Our setup uses a number of different managed groups; for example a group to hold Education or Burial Records content. These "content" groups where then associated with the Hub to present content to those browsing. The Hub Content group contained all associated pages and documents, and really was only for the core structure of the site. Browsing around the group structure today I see multiple error messages showing "group has been deleted or access restricted" with the only visible option to include content being the Hub Content Group. Everything that I have setup has been changed and this means it's directly impacting on our user and admin experience. We're not a big Open Data site, however we get on average 300-400 users per week.

Don't get me started on editing pages for Hub to then tell me, after editing the page or wishing to manage it, that the page is deleted or not found. Compound this with the gawd awful site editing that's now introduced where logical steps have been replaced by a confused mess.

Why has all this been implemented leaving what's fundamentally a broken series of sites that will need a lot of intensive work to even figure out and re steup.

[croush2024]

As a fellow Hub creator, I don't have the answer to why. But I want to mention that I found that one of the things I needed to change was adding ID numbers to all my page references. So  href="/pages/give-feedback"> became  href="/pages/give-feedback~439b15093482409eac4e29f31dcf30ae">. I believe the documentation said this was so that two pages with the same name would not be confused, which doesn't make sense to me. It seems like not allowing duplicate names would be the easier solution.

[IkechukwuChristian-Ezeofor]

Hello Jonathan,

Thank you for raising these concerns and sharing detailed context. We truly understand how this could be frustrating, especially given your long history building and maintaining Hub sites.

You have outlined a few key issues, and we would like to offer some guidance on next steps:

1. Missing Pages
Depending on how the pages were previously connected to the Site prior to Workspaces, you are correct that they need to be migrated.

These pages appear in the "Migration" tab because they were most likely connected using the legacy method.

Migrating would help ensure they:

• Are properly added to your site's catalog groups
• Appear in the "Pages" tab
• Benefit from the updated page management experience including performance improvements.

Recommended next steps: Click "Migrate" for any page listed in the Migration tab. If issues persist after migration, please reach out directed to Esri Support Services (ESS) for direct assistance.

2. "Groups has been deleted or access restricted"
This usually indicates a permission issue or a group that has been removed or access/sharing modified since its original connection to the Hub site.

Recommended next steps: ESS can help review your site and group configurations and assist with restoring access where needed.

3. Page icon placement & Site/Page editing experience
Thanks for pointing out the Page icon placement and Site/Page editing experience that could be improved.

We would love to better understand what feels out of place with the editing / navigation experience.
If you are open to it, please consider:

• Sharing a screen recording or examples with ESS.
• Submitting an enhancement request through ArcGIS Hub Ideas.
• Joining the Hub User Lab to test upcoming feature and share feedback directly with our team.

We know how much time and care you have invested into your Hub Sites and Pages, so we look forward to seeing these issues resolved to your satisfaction.

Thanks again for flagging these.