Customizing HUB Premium "Your ArcGIS account password" message?

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10-01-2020 06:51 AM
SkylerDewey
New Contributor III

Is there a way to customize the default message sent to members of a specific team within ArcGIS HUB Premium when they need to reset their password for any reason? The message that our users currently receive causes quite a bit of confusion "Use this password when you next sign in to Stark County Ohio Hub Community (https://scohcommunity.maps.arcgis.com). You will then be asked to change your password. If you have any problems or questions, ..."

The main purpose of one of our specific "teams" is for users to submit information using a custom url to a survey123 link that they receive an email for via as a daily reminder.  They do not to go to our community site and this seems to be causing a lot of confusion.  

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GrahamHudgins
Esri Regular Contributor

Not yet but this is an idea area we have on the backlog. Our first email we were looking at updating is the welcome email but we'll take this into consideration as well. Thanks for letting us know

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GrahamHudgins
Esri Regular Contributor

Not yet but this is an idea area we have on the backlog. Our first email we were looking at updating is the welcome email but we'll take this into consideration as well. Thanks for letting us know

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SkylerDewey
New Contributor III

Ok, thanks for the information.  We customize the welcome message using a python script so luckily we figured out how to bypass that problem.  Good to know our dilemma with the confusing password reset email might be taken into consideration in the future. 

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