ArcGIS online login issue in bi desktop

[fuquouheineucra6910fuquouheine]

Hi guys ,I recently updated the powerbi version,then I found that I couldn't log into arcgis online account, I don't know why, and there is no response after I log in with the url

[CodyPatterson · Accepted solution]

Hey @fuquouheineucra6910fuquouheine 

After updating, it may be beneficial to clear the browser's local storage (BI Desktop Section):

https://doc.arcgis.com/en/microsoft-365/latest/power-bi/clear-browser-local-storage.htm

Hope that helps!

Cody

[fuquouheineucra6910fuquouheine]

Thx!Problem solved😉

[ShaneONeill_144 · Accepted solution]

Could you try the following troubleshooting steps:

1. Open Power BI Desktop Application  > Options and Settings > Options > Security > Disable ArcGIS For Power BI
2. Sign out from Power BI Desktop app and close the application
3. Check the logs to C:\Users\UseName\Microsoft\Power BI Desktop Store App\Traces\Performance
4. Uninstall the Power BI application
5. Delete the remaining Power BI Desktop Store App folder C:\Users\UserName\Microsoft\Power BI Desktop Store App and reinstall Power BI Desktop application by downloading the application from the Microsoft website and not the Microsoft store App

[fuquouheineucra6910fuquouheine]

Thx!Problem solved

[ShaneONeill_144]

Great, glad we could get that resolved for you!