My tracks unavailable on iOS

[LoryGonzalez]

Hi there.

As of yesterday I've come to realize that in field maps the "my tracks" toggle is missing when using an iOS device. However, it is still available for android devices. 

Has anyone else experienced this? Is there a setting or update that changed this?

[Kohl_Haessly]

 Here is a screenshot of my Field Maps app. I am using an iPhone 13 Pro Max with iOS 17.2.1 

[ColinLawrence]

It looks like the My tracks card (and toggle) is not there at all. This should mean that the logged in user does not have the Location Sharing user type extension (or Tracker license). This license is provisioned as part of the Mobile Worker user type or is an add on license for any other user type.

Was the card appearing previously? I would start with ensuring you are licensed and the license is not expired. I hope this helps!

[Kohl_Haessly]

I was the one who enabled the Location Sharing earlier today with Admin credentials.  Do I need to have another license? 

[Kohl_Haessly]

Okay I see I had to actually assign the license under the add-on licenses section. I see the toggle now. Thank you!

[ColinLawrence]

Yep, the service and the license are separate things but can both be the root of issues in Field Maps. Glad you found it!

[JerrySneary]

Hi @ColinLawrence ,

I'm having the same issue. I have assigned the license under the add-on licenses section but, I can only see the My Tracks toggle on my Android phone, it's missing on my iPhone.

[ColinLawrence]

Hi @JerrySneary , you may need to re-sign in again on your iOS device if you were already signed in when you made this change. Its good to confirm you are on the same account on the same organization as well. The requirement is the same between Android and iOS so I am not sure why else it would be missing. What is your iOS device and OS version, if you are still seeing this problem?