Issues packaging areas for offline map

[Strahanjen]

I've been struggling most of the day to create areas for offline use. I wonder if someone can help me figure out how I can get offline areas working. Here are the steps I followed: 

1. I created two different views of a hosted feature layer with different filters for each

2. I made sure that Sync is enabled for both layers. 

3. I added both layers to a new web map.

4. I went to the settings of the web map and enabled offline mode

5. I opened the Manage Areas section and added a new area. To test, I drew a rectangle that was less than 1 square mile and specified zoom levels from state to cities. Packaging has been running for over an hour now.

Earlier I tried with the hosted layer instead of the layer view and got packaging failed messages. 

Can someone tell me where to find error messages so that I can determine why packaging failed?  Any other tips? 

[Anonymous User]

Just a guess, perhaps hosted layer views are not yet supported?

Also, in Chrome hit F12 to open the developer tools and look for an error message when the packages fails.

[Strahanjen]

Thanks for the tip to check developer tools for the error message when the package fails. I hadn't thought of the error showing up there!

[kjohnfs · Accepted solution]

I had this same issue. The feature layer I uploaded had an identical name to a previously deleted file, and was taking hours to package before failing.

Esri wasn't able to figure out the problem but I think my layer was corrupted from file name overlapping. When I reuploaded the same file with a different name it worked fine.

Hope this helps! 

[Strahanjen]

Interesting, this might have been my issue. Oddly, late last night it just starting working again, though I'm not sure if that has to do with the fact that I started fresh with newly named layers, or if something else changed.