Issues creating offline areas since the November update

[Linde_Carmack]

We have an map that we package a new offline area for every week. We actually create a new area, not use the scheduled update function. We have been using this workflow for over a year with no issues. Since the update to ArcGIS Online and Field Maps last week I have been unable to package the new offline area I need. 

I am not getting any helpful error messages, just a generic failure but it seems to be related to the size of the offline area. Anything ~4 square miles or smaller seems to work fine, while anything larger than that fails consistently. The area I need to package is well over 150 square miles, which has been working without issue until last week. 

Anyone else having similar issues or have any ideas?

[Linde_Carmack]

Hi  @sarah_maisel, thanks for the response. I already have it configured to not package attachments.

Is the 1GB size a new limitation? The packaged offline area for the map is consistently around 1.9GB. As mentioned in my original post I've created it weekly for over a year and had no issues with it until this update. 

Additionally, the size of a 4 square mile offline area for this map is only ~150MB but it fails at anything larger than that even by only an extra mile or two, nowhere near 1GB. 

[RyanMikulovsky]

I can't create offline areas anymore after the November update as well, and I can't figure it out. But then the feature services I use are corporate and are very large. But these worked before and offline area were always less than a few hundred megabytes, well below any offline area size limitations. I think this is a new bug since all was good until the update. When I recreate an offline area or create a new offline area it just reports Generating for ever and never fails.

[sth_eagle]

I have a client that is having the same issues as other folks on here. Offline packages were working fine a few days ago but now are failing with no changes having been made to the maps in the interim period. Having a more informative error message would be a handy feature to have. 

[RyanMikulovsky]

As of this morning 11/18 PST, this issue seems to be resolved. I did elevate it to my org IT and they elevated it to ESRI but always hard to know with these things what resolved it. Fingers crossed it's also resolved for others and stays resolved. Cheers.

[Linde_Carmack]

Glad to hear it's resolved for you @RyanMikulovsky, still having issues here unfortunately. 

[Linde_Carmack]

It appears that this issue was fully resolved over the weekend. It was apparently part of the ArcGIS Online update rather than the Field Maps one if anyone is curious. 

[BFernandes]

Hi @Linde_Carmack , have you tried to create them from a mobile device? There is a troubleshooting button inside your mobile field Maps profile that could give you some indications of what is happening.

Field Maps mobile app, > Profile > Troubleshooting > loggings > View logs 
If it is possible, click on the log and send it via e-mail to yourself so you can inspect it.

If it is successful in creating the areas in the mobile device, try to recreate them in the desktop application.