Integromat Invalid token Code 498

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22
03-01-2022 07:18 AM
DEI
by
Occasional Contributor

Hi all,

The last couple of days I have been getting inundated with errors and warnings from multiple scenarios we use with Field Maps mobile and Integromat. I can temporarily fix the issue by going in and re-validating the connection but it doesn't hold very long until I get more errors. Are there any current issues with Field Maps?

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22 Replies
by Anonymous User
Not applicable

I would recommend opening a support case with Integromat. They recently did a massive platform update and we are working with them to fix Field Maps in Make. It should continue to work in Integromat though - we've done no updates to it.

The other thing to check is your organizations token expiration settings. It's possible that it was changed to a much lower value which is causing the refresh token to expire. You should check the "maxTokenExpirationMinutes" property.

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DEI
by
Occasional Contributor

Thanks AaronPulver

This is the response from Make: 

It appears that your connection for the arcgis module are failing. May I request you to make sure that the connections are working. ​Please try to verify and reauthorize the connections.

When I re-validate, everything works fine for a few minutes and then I get a warning/error email (This morning I got 50 error emails in the span of an hour).

Would you please let me know where I check the "maxTokenExpirationMinutes" property?

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by Anonymous User
Not applicable

@DEIit's basically this https://enterprise.arcgis.com/en/portal/latest/administer/windows/specify-the-default-token-expirati... but for ArcGIS Online. The easiest way to check is probably by opening your browser and opening the dev tools and checking the network tab for a call to "/self?" and then open ArcGIS Online (assuming your already signed in)

AaronPulver_0-1646162412639.png

 

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DEI
by
Occasional Contributor

I think I found it but do I change the value here and if so what should I change it to?

DEI_0-1646164009748.png

 

 

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by Anonymous User
Not applicable

That looks right to me. -1 means it opts into the default which currently is 90 days. So I don't think there's an issue with your organization settings.

ajevans429
New Contributor III

DEI, did you ever find a resolution to this? I am working on creating some new scenarios in Make and am running into the exact same issue.

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by Anonymous User
Not applicable

@ajevans429  I see this in Make as well. I do not see it in Integromat though. It seems to be due to their new platform - I'll look into it more.

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DEI
by
Occasional Contributor

@ajevans429  I created new connections in Integromat - haven't yet had time to switch to Make. Since doing that, I haven't gotten nearly as many errors and warnings (though a few popped up) but all of my quarterly inspections were completed about 2 weeks ago so I can't say for sure if the new connections resolved the issue or if it's a matter of no incoming data. Will know more as next quarter starts up April 1. 

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tbearb
by
New Contributor III

Just to add here, I am also seeing the Invalid Token error happen in Make after I swapped over from Integromat. I logged a support case with Make and I was given this answer after telling them I was receiving the error and the only thing I can do to fix it is create a new connection in Make and run it again.

"I apologize for the inconvenience! 
Please contact ArcGis support since they manage this application code in Integromat/Make and definitely on their end. They should be able to help you with it." 

So it seems they would like to pass the blame. I also checked to ensure our "maxTokenExpirationMinutes" property is set to -1.