Field Maps Freezing

[AW_Grove]

Since the Field Maps iOS update on 3/28/22 to Version 22.1.0 many (8 so far) of our users are experiencing the Field Maps app freezing on them when trying to use an offline map. When we remove the map and redownload the freezing issue appears to resolve. We have never experienced this issue before on iOS. 

Is anyone else experiencing this issue? Any tips?

[AW_Grove]

@Rural_Design_LimitedGIS  - for us the solution so far is to remove anything downloaded for offline use prior to last Monday and re-download. So far it is working for our field users (all on iOS) its just very time consuming and the users may be on site before they realize they have a problem. 

[Rural_Design_LimitedGIS]

I think our main issue is that even for a new project I created yesterday, I can't seem to download the offline map associated with the project in either fieldmaps or collector on our Trimble, the download wheel gets to a certain stage and then just refuses to move any further...IDK, reverting back to our old school handheld for a bit until I have some time to play around and figure out a workaround. 

[AW_Grove]

That is not great. May be helpful to share your project with @HaleySiebert 

[AW_Grove]

The solution so far seems to be removing the app and reinstalling it on a few hundred devices. So far this has worked, but is very time consuming. 

[AW_Grove]

We are still seeing this issue after removing and reinstalling the app unfortunately. 

[Anonymous User]

We are too. On our end, it seems to be tied to using blue tooth devices. Or at least using a Bluetooth device makes it worse for those having issues. It is still hit or miss for us. 

[Rural_Design_LimitedGIS]

Hey everyone, while the original FieldMpas app is still glitch af, we switched to the Field Maps (Beta) app which works really well (at least for us) - maybe give it a hoot if you're still having issues with the original Fieldmaps App! 

[AW_Grove]

Thanks for sharing. We will try that out with a few users.

[AW_Grove]

We saw a new version of Field Maps was released this week. We are starting to test Version 22.2.0 to see if it fixes our issues, but the chatter on GeoNet doesn't sound hopeful.