Problem with 3D

[FabioPetaccia]

hi,
Meanwhile congratulations to the new forum, but know that many old threads have been deleted.
Then propose again the problem:
I can not view maps in 3D. Every time I switch from 2D to 3D program crashes and the only solution is to close. Also I get an error saying: "you have experienced problems during the final 3D visualization, sure to continue?".
What causes this problem? Basemap is already impossible to access (because the connection is via a proxy server in my company), at least I was hoping to use the map in 3D.
The problem is due more to the proxy?
the video card drivers are updated, OS: Win Vista, 4Gb RAM.
thanks for the answers

[MichaelBranscomb]

Fabio,

RE: Problem with 3D:

Sorry to here you are having problems in 3D. Is there an error report generated? (if so it will be in C:\Users\<USERNAME>\AppData\Roaming\ESRI\ErrorReports).

RE: Proxy Server:

If your organisation has proxy server then you can enter that information in ArcGIS Explorer (see http://webhelp.esri.com/arcgisexplorer/1500//en/proxy_server_settings.htm for more information). If you organisation has a firewall that is preventing access to the basemaps/ArcGIS Online then unfortunately there is no way round that and you will need to create all your content on your internal ArcGIS Server.

Regards

Mike

[FabioPetaccia]

Hi Mike,
thx for fast reply.
unfortunately report aren't generated, because program don't crash: all task are avaible but instead of the map there are my desktop or other folder are open behind AGX. I have this problem also with 2D view but I solved with graphic card's driver updating.

For proxy server:
I entered all the information requested, but the username and pass are not saved and the list of Basemap is empty.
I had the same problem for the 900 version did not relate Basemap, but only the task "Find"
http://resources.arcgis.com/content/nimbus-bug?bugID=TklNMDU1MjIz
I think that are my problem.

For version 900 proxy server's bug aren't solved.. It will be solved for 1200 release?
Thanks for answered

[FabioPetaccia]

news:

I close AGX and notify error report:
this is the file generated (obviously i send report to esri from my email)

[SertaçTAKIL]

I've installed build 1200 a couple of days ago. Everything is working great at 2D. My map services, basemaps that are running on ArcGIS Server 9.3.1 , and the add-ins that I've built take only couple of seconds to respond. However when switch to 3D it takes forever for my basemap and map services to display. It says streaming at the bottom continiously, and nothing happens. It does not crash, so no crash report. The software is somehow responsive, I can zoom in zoom out, but can't exit the software, I have to kill it from the task manager. The layers that should display at country, city and street zoom level are not displayed at all. My base maps are all cached, and I just have a couple dynamic map service layers. All these are working without a glitch at 2D.
My ArcGIS explorer 1200 is running on a HP xw6400 workstation with 2 Intel Xeon CPU 2GHz, 2GB RAM, and Nvidia Quadro NVS 440 as the graphics adapter with newly updated drivers.
Any suggestions.
Thank you.

Sertaç TAKIL

[FabioPetaccia]

no news about this problem?

no news about Bug NIM055223 ???

thx

[PaulMace]

Fabio,

Did you ever get any feedback on this?  I have the same exact problem. Switch to 3D crashed. Now produces ESRI dialog telling me I 'Previously Experienced a problem displaying 3D..." and would I like to use 2D.  'No' produces crash of the viewing area, but no dump. Win7, 32-bit, Intel HD Graphics (Core i7 machine) with latest drivers. DirectX 10.  

Paul Mace

[AndreiIvanov]

Paul,

if you got 'Previously Experienced a problem displaying 3D..." message dialog, it means ArcGIS Explorer detected problem with your graphics card. Did you run ArcGIS Explorer system requirements test?!

[PaulMace]

OK, ran it. Passed except for meaningless CPU speed.  Core i7 is 6 core cpu capable of running Google Earth in OpenGL mode, Microsoft FSX and our App simultaneously without cracking a sweat. But explorer will not switch to 3D without crashing the visualizer window. I  emailed the DMP file from the initial crash.  We would like to switch from Google Earth to Explorer but this is a killer.

Paul Mace


Minimum Recommended    CPU 
Minimum: Intel Pentium 4 or better, or Xeon Processors 
You Have: Intel(R) Core(TM) i7 CPU U 640 @ 1.20GHz 
   PASS 

  CPU Speed 
Minimum: 2.2 GHz recommended or higher 
You Have: 1.20 GHz 
   Upgrade Suggested: Unfortunately, your CPU Speed does not meet this requirement. Click here to see some recommendations. 

  RAM 
Minimum: 1 GB 
You Have: 2.9 GB 
   PASS 

  OS 
Minimum: Windows XP minimum SP2, Windows Server 2003 minimum SP1, Windows Vista minimum SP1, Windows Server 2008 or Windows 7 
You Have: Microsoft Windows 7 (build 7600), 32-bit 
   PASS 

  Video Card 
Minimum: 24-bit capable graphics accelerator with 32 MB of video memory (NVIDIA Quadro FX 350 or better/ ATI Radeon 9500 or better / Intel GMA X3500 or better) 
You Have: Intel(R) HD Graphics (Core i7) 
   PASS 
Features: Minimum attributes of your Video Card 
  Required  You Have 
  Video RAM  32 MB  1.3 GB 
  3D  Yes  Yes 
  Pixel Shader version  2.0  4.0 
  Vertex Shader version  2.0  4.0 


  Free Disk Space 
Minimum: 564 MB (64 MB plus 500 MB for swap file) 
You Have: 6.4 GB 
   PASS

[MichaelBranscomb]

Paul,

I've been trying to do some research on this. It sounds like you have a pretty new machine but just to make sure - are you Intel graphics drivers up to date? (you can check here: http://downloadcenter.intel.com/Default.aspx).

Regards

Mike