Frequently needing to clear browser cache - Experience Builder: Enterprise 11.5

Andrew-Bowne · ‎07-16-2025

Anyone have to constantly clear your browser cache so that ExB apps display in both the builder and during runtime?

Specifically, I am seeing React errors in both Builder and when the app is running. I don't have an example screenshot of Builder error(s) but here is one at runtime. (apologies, it was sent from to me from a user who doesn't know how to use print screen 😂)

This happens in Chrome, FF and Edge and didn't happen until I upgraded to 11.5.

Thoughts?

CodyPatterson · ‎07-16-2025

Hey @Andrew-Bowne

I recently upgraded from 11.2 to 11.3, and our Chrome and Edge users had quite a few problems with cached files, give this a shot here:

First, try in Chrome, press Control + Shift + Delete and follow the arrows:

Make sure it's set to Everything and the file cache, give it a reset and let me know if this ends up working, if not, could you provide a screenshot of the console and network panel on the developer window (f12).

Cody

Andrew-Bowne · ‎07-16-2025

Yup, did that. I also went into dev tools-->application and cleared out all storage. It still happens randomly. Next time it happens (because it will happen), I will grab a screenshot and post it.

I would like to say it's isolated but I have had several reports of this behavior. Clearing the cache works, but it seems to only be temporary.

Cory__Williams · ‎07-17-2025

I'm also seeing this issue as well! I have had users needing to clear cache multiple times and I have had React-130 errors numerous times and even having Layer Panels not appearing, just blank.