Unable to start PublishingTools on ArcGIS Server 10.1

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04-28-2017 09:49 AM
DannyIm
New Contributor

Hi,

I tried updating my ArcGIS server 10.1 to use SSL following the instructions here. However, I wasn't able to get that to work and I reverted the change.   Now, my installation is running into an issue where I cannot publish any more services.  The PublishingTools service is stopped and when I try starting it I get an "ERROR: service failed to start, No resource could be found at that address" message.

I also see these messages in the logs:

"Error while processing catalog request. AutomationException: null"

"ServiceCatalog failed to process request. AutomationException: 0xc00cee3a"

Any ideas on what's going on?

Thanks!

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2 Replies
DannyIm
New Contributor

Ok, so I figured out my issue.  When I enabled "http and https" it looks like ArcGIS server updates a tomcat server.xml configuration (located under Server\framework\runtime\tomcat\conf) and adds a new Connector element to the file, with the secure endpoint.  When I reverted the change back to "http only" my server.xml file somehow retained that connector and so http was still redirecting to https, which is what I believe was causing the issue with the PublishingTools not starting up.  I removed the https connector, restarted arcgis server and the PublishingTools service was up and running again.

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JonathanQuinn
Esri Frequent Contributor

I'm glad that you were able to sort out the problem, but I suggest you start planning the migration to a newer version of the software as 10.1 will no longer be supported after January 1st, 2018.

http://downloads.esri.com/support/product%20life%20cycle/server_gis/ArcGISServer_PLC.pdf 

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