Problem configuring Data Store

7806
12
Jump to solution
06-26-2017 02:12 PM
SebastianCabrera
Esri Contributor

Hello, 

I one of our customers, I have installed ArcGIS Data Store in a separate server, but when I try to configure it, I get the following error in the first screen of the wizard:

Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.

Of course, ArcGIS Server URL is accesible from the data store server, initial administrator credentials are ok, and publishing tools are started and running. 

I changed the ArcGIS Servers logging level to verbose, to get more details on the problem, but no related information is logged. 

The following is logged in browsers debugger console (hostnames are edited): 

Error: Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.
at Object.b.load (:2443/arcgis/datastore/dataStore/bootstrap.js:142)
at :2443/arcgis/datastore/dataStore/bootstrap.js:412
at d (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at c (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at l.Deferred.resolve.callback (:2443/arcgis/datastore/dataStore/bootstrap.js:13)
at d (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at c (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at l.Deferred.resolve.callback (:2443/arcgis/datastore/dataStore/bootstrap.js:13)
at :2443/arcgis/datastore/dataStore/bootstrap.js:417
at k (:2443/arcgis/datastore/dataStore/bootstrap.js:208) "Error: Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.
at Object.b.load (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:142:426)
at https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:412:426
at d (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:221)
at c (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:10)
at l.Deferred.resolve.callback (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:13:350)
at d (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:436)
at c (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:10)
at l.Deferred.resolve.callback (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:13:3

0 Kudos
12 Replies
AlexanderBrown5
Occasional Contributor II

Let us know what support determines!

0 Kudos
SebastianCabrera
Esri Contributor

I found the reason why the configuration fails. After all kinds of test and investigation, I found that if the hostname of the ArcGIS Server machine starts with the word "arcgis", for some reason the configuration fails with the error I mentioned in the original post. Obviously this is a bug. 

SebastianCabrera
Esri Contributor

BUG-000102888 was created for this issue back in february. In 10.5.1 the bug persists.

Thank you all for your responses