Problem configuring Data Store

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06-26-2017 02:12 PM
SebastianCabrera
Esri Contributor

Hello, 

I one of our customers, I have installed ArcGIS Data Store in a separate server, but when I try to configure it, I get the following error in the first screen of the wizard:

Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.

Of course, ArcGIS Server URL is accesible from the data store server, initial administrator credentials are ok, and publishing tools are started and running. 

I changed the ArcGIS Servers logging level to verbose, to get more details on the problem, but no related information is logged. 

The following is logged in browsers debugger console (hostnames are edited): 

Error: Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.
at Object.b.load (:2443/arcgis/datastore/dataStore/bootstrap.js:142)
at :2443/arcgis/datastore/dataStore/bootstrap.js:412
at d (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at c (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at l.Deferred.resolve.callback (:2443/arcgis/datastore/dataStore/bootstrap.js:13)
at d (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at c (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at l.Deferred.resolve.callback (:2443/arcgis/datastore/dataStore/bootstrap.js:13)
at :2443/arcgis/datastore/dataStore/bootstrap.js:417
at k (:2443/arcgis/datastore/dataStore/bootstrap.js:208) "Error: Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.
at Object.b.load (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:142:426)
at https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:412:426
at d (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:221)
at c (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:10)
at l.Deferred.resolve.callback (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:13:350)
at d (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:436)
at c (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:10)
at l.Deferred.resolve.callback (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:13:3

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1 Solution

Accepted Solutions
SebastianCabrera
Esri Contributor

BUG-000102888 was created for this issue back in february. In 10.5.1 the bug persists.

Thank you all for your responses

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12 Replies
JonathanQuinn
Esri Frequent Contributor

What happens if you use the command line utility?

configuredatastore

I'd expect the same error to be returned, but it'd be good to see.  Do you have a firewall between the two machines?

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SebastianCabrera
Esri Contributor

Thanks for your response Jonathan. The command line utility returned the same error as expected. 

There is no firewall between the two machines, from the data store machine, arcgis server port 6443 is accessible.

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SebastianCabrera
Esri Contributor

Any suggestion?

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AlexanderBrown5
Occasional Contributor II

Sebastian,

Can you run telnet in the command prompt from the data store machine back to your GIS Server?  

telnet <ip address> <port number>

telnet <GIS Server> <6443>
telnet <GIS Server> <6080>

Example: esri.com (10.112.18.3)

telnet 10.112.18.3  80‍‍‍‍‍‍‍‍‍‍‍‍‍

Just to make sure that the communication is open.

~Alex

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SebastianCabrera
Esri Contributor

Yes, I can telnet to port 6443 and 6080 from the data store machine to the ArcgIS Server machine

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BingZheng
Esri Contributor

I got same error message, I have ArcGIS Server and ArcGIS Data Store installed on same box, no idea so far

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SebastianCabrera
Esri Contributor

BZhengesriaustralia-com-au-esridist‌, the hostname of your ArcGIS Server starts with the word "arcgis"?

BingZheng
Esri Contributor

Yes, my hostname starts with the word "arcgis". Good job, mate.

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SebastianCabrera
Esri Contributor

I reinstalled ArcGIS Server, Data Store, checked if service account had permissions on ArcGIS Servers folders, telnet from data store machine to ports 6080 and 6443 in arcgis server machine, telnet from arcgis server machine to 2443 in data store machine... Everything is fine.. Created a support case... but no resolution so far.

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