PrintingTools GP Service missing tasks after upgrade to ArcGIS Server 10.6

[JoelBrown]

I just upgraded from ArcGIS Server 10.2 to 10.6.  After the upgrade the default Utilities/PrintingTools GP Service does not have any tasks listed (see attached screen shot).  I believe this service should have a "Export Web Map Task" and a "Get Layout Templates Info Task."   Does anyone have any idea on what happened and/or how i can resolve this issue?  Thanks.

 

[TanuHoque]

Joel,

Could you pls contact Esri Support and have someone take a look at this? It is hard to say what is going on without looking at the server/service settings etc.

thanks.

[JoelBrown]

Thanks for the quick response.  I'll try and get a support ticket rolling but in the mean time i would like to troubleshoot here if possible.  Please let me know what server/service settings you are interested in.  I believe the printing tools GP service is the default service that came installed out of the box when we originally installed AGS 10.2. Thanks.

[JoelBrown]

Quick update.  I just tried creating a new print service using the instructions in the link below.  The new print service was also created with no tasks. 

How To: Restore the default PrintingTools service in ArcGIS Server Manager 

[MatthewDowning2]

Hi Joel - did you ever resolve this issue? I also recently updated to 10.6 and am experiencing the same issue.

[JoelBrown]

No.  I have not resolved the issue.  Hoping someone from ESRI can chime in with something beyond "call support." 

[TanuHoque · Accepted solution]

let's see whether this helps:

- delete the service using Manager/Admin side

- create a new one following instructions from How To: Restore the default PrintingTools service in ArcGIS Server Manager  using the json from 10.6 section

[Joshua-Young]

Thank you. These steps fixed the issue for me. The default print service now has its items under Tasks again. We upgraded from 10.5.1 to 10.6 and the Tasks were missing.

[JoelBrown]

Thank you.  I actually linked to that document in an earlier comment but i see that you have now added instructions specifically for AGS 10.6.  The updated instructions do indeed work.  

[Anonymous User]

This happened to me upgrading from 10.5.1 to 10.6.1 and these steps worked! Thank you!